TARGET OPERATING MODEL
Transforming how you operate to deliver value to your customers
OPERATING MODEL CHALLENGES
In an ever more digital world customer expectations continue to exceed many organisations ability to meet them. It is clear that current operating model design practices are no longer sufficient.
Put people at the heart of your transformation
Companies that fail to gain buy in from their staff are unable to make long-lasting change.
Consider all elements of your organisation
Instead of focusing on a single element, keep a balanced perspective on each of the different components of your TOM.
Be agile and iterative
Don’t fall into the trap of over designing the end state without first testing and adapting your TOM.
Scoping and definition
Diagnose the current state by understanding your strategy and ambition, assimilate a ‘fact base’, identify and set business challenges and agree on a set of design principles to guide decision making.
High level design and business case
Design workshop to explore your options, the benefits and alternative models. Using real-life case studies and divergent thinking techniques to test solutions, key criteria and build a business case.
Detailed organisation design
Identifying organisation structures, processes, capabilities, behaviours, ways of working and performance management required to implement to the new TOM tailored to your organisation.
Implementation and delivery support
Your programme implementation will be supported based on a prioritised rollout method, learning and adapting rapidly and ensuring value is released early.
TOM accelerator events
Benefit from collaborative events to accelerate your TOM development and generate insight, alignment and pace to operating model design.
We have been trusted to design and deliver transformative operating models for a variety of private and public sector organisations. View our client stories.
MEET SOME OF OUR TEAM