To remain competitive and meet growing customer expectations all businesses are navigating constant, rapid and increasingly technological change.

Gate One works alongside our clients to steer the right course through this complex landscape. We combine deep sector-specific experience with entrepreneurialism, grit and a small team ethic to deliver pragmatically designed, meaningful and lasting change.

We operate in many sectors including health, public sector, life sciences, financial services, travel and transportconsumer business and retail business. Just a few examples of the challenges we have helped our clients overcome in these sectors are shown below.

For a more comprehensive understanding of our experience, please contact Tim Phillips, Managing Partner, or Mark Davis, Head of Business Development.

HEALTH

The health sector is facing significant pressure to transform. It needs to deliver high quality care for patients in a way that is sustainable for tomorrow. Organisations have the challenge of transitioning to new models of care, whilst continuing to ensure that the present pressures are met. At Gate One, our Health team are all passionate about effective change across the sector. We have broad experience and a deep understanding of how to ensure successful, lasting and cost effective transformation.

FIND OUT MORECONTACT NICK KENNELL
EXAMPLE ENGAGEMENTS
  • Led the development of a quality strategy to support a hospital Trust driving the highest quality of patient care through cultural change.
  • Supported a health sector regulator in developing a strategic roadmap to transform in response to the changing needs of the health and social care sector.

PUBLIC SECTOR

In light of spending cuts, all parts of the public sector are under pressure to find creative ways to maintain service levels with fewer resources. This increases the need for operating model transformation and professionally-assured project and programme delivery. Gate One is well placed to apply our advisory and delivery experience to help businesses design and implement relevant and innovative ways to meet their customer needs cost effectively.

CONTACT JAMES SWAFFIELD
EXAMPLE ENGAGEMENTS
  • Developed a strategy for maintaining high quality service delivery for a major public service provider across a diverse range of services including justice, health, social care and policing.
  • Increased customer satisfaction, reduced operational costs and introduced the ability to reallocate staff to higher value / front-line support for a social housing provider.

LIFE SCIENCES

Unprecedented environmental and competitive change is sweeping through Life Sciences. Shrinking drug pipelines and major investment from insurgent tech giants in biotech and pharma have compelled incumbents to take bigger bets on digital and data innovation to accelerate R&D, reduce costs and deepen insights into patients and HCPs. Compounding this, payor pricing pressures place the greatest ever industry premium on trust and safety.

CONTACT SIMON DENNIS
EXAMPLE ENGAGEMENTS
  • Designed and project managed the delivery of a financial integration creating a £400m saving for a market leading multi-national.
  • Worked with a global pharmaceutical company to design and deliver their CEO-sponsored strategic programme.
  • Led the design of a service model for digital marketing in an international pharma business.

FINANCIAL SERVICES

Recent upheaval in the financial services sector and the subsequent regulatory impact have exacerbated an already dynamic change agenda. In an environment of constant regulatory and digital evolution, financial regulators and institutions need strategic change that sticks, at the same time as the development of their internal capability to manage ongoing iterative transformation.

CONTACT ALEX MCEVOY
EXAMPLE ENGAGEMENTS
  • Led a pan-global financial crime risk reduction programme for a major investment bank, which included one of the most complex data validation exercises ever undertaken in the sector.
  • Led the launch of a series of innovative reporting and tax products for a financial services provider, liaising across several investment bank design partners.
  • Mobilised a replacement policy administration system transformation programme for a leading London Market insurer.

TRAVEL AND TRANSPORT

Transport and tourism are evolving to meet the challenges of a post-Brexit, pro-consumer choice and digital world. Significant cost pressures married with heightened customer expectations mean that companies are increasingly looking to major transformation programmes to remain competitive. Gate One understands the organisational transformation necessary to respond to these intractable challenges having been at the centre of these programmes at leading airports, airlines and tour operators.

CONTACT JAMES COOPER
EXAMPLE ENGAGEMENTS
  • Detailed operating model design and implementation for a major European airline resulting in a more effective and streamlined organisation.
  • Delivered significant technology (including digital) enabled business transformation at major UK&I tour operator.
  • Designed and embedded both agile and waterfall delivery capability within a major hospitality company.

CONSUMER BUSINESS

Consumer tastes and needs are changing rapidly. The need to create innovative new products and services is higher than ever. Supply chain complexities, price variations and Brexit are driving up costs and supply times. Consumer business must ensure they have a robust operating model, low operating costs, a rounded digital offering and innovative marketing strategies to compete with smaller, more agile competitors.

CONTACT BEN TYE
EXAMPLE ENGAGEMENTS
  • Developed the vision for transforming R&D and mobilised the programme to implement a new innovation model, a digital/tech delivery capability and new cultures and behaviours.
  • Designed and implemented a new supply chain operating model across 50+ countries for an integration with a large multi-national.
  • Provided Programme Management delivery to a global joint venture integration, creating one of the world’s largest healthcare organisations.

RETAIL BUSINESS

The challenges facing the retail sector have never been as complex or testing as they are now. However, great opportunity exists for retailers who dare to innovate and adapt to deliver a seamless, unique experience for consumers. Gate One is working in partnership with many of the UK’s leading retailers to create agile and responsive business models and drive sustainable change.

FIND OUT MORECONTACT BEN TYE
EXAMPLE ENGAGEMENTS
  • Designed a new commercial operating model and led the implementation of a new organisational structure, systems consolidation and new ways of working following the merger of a major supermarket and a market leading online catalogue retailer.
  • Designed and implemented a new omnichannel operating model and leadership accountabilities for a group of family-owned luxury department stores to increase online sales in combination with in-store experience transformation.
  • Designed and operated a new enterprise-wide transformation office for a leading retail and hospitality group to deliver synergies and efficiencies across a portfolio of over thirty programmes.
Gate One also has extensive experience in other sectors, including energy and utilities and not-for-profit.