Re-imagining and re-engineering retail

The challenges facing the retail sector have never been as complex or testing as they are now. However, great opportunity exists for retailers who dare to innovate and adapt to deliver a seamless, unique experience for consumers.


You need a partner that truly understands all stages of the transformation lifecycle to help you thrive, not just survive.

As an award-winning transformation and digital consultancy with extensive experience advising retail clients on their most complex change programmes, our core areas of capability create sustainable value.

Digital transformation

Creating a unique online and mobile customer experience; integrating with commercial and supply chain processes and systems.

Operating model innovation

Designing and implementing omnichannel retailing to enhance the customer experience and deliver internal and supply chain efficiencies.

People change

Ensuring employees, suppliers and customers are engaged and effective during transformation.

Making strategy happen

Hands on delivery of complex programmes at pace and with impact to ensure real value.


How we can help you to create value in a competitive environment

Retailers have quickly realised the need to improve their channels and offer real value in order to remain competitive. The question is: can this be done without compromising elsewhere? Using the skills and experience of the Gate One team, retailers can leverage their existing resource to drive efficiencies, sustainability and improved customer experience. We can help retailers answer the questions to the key challenges they face. Spin the boxes below for the key questions being asked.


Increasing costs, property commitments and dealing with the complexities of multiple online channels.


What is the most appropriate operating model for both online and the high street?


The high street is wounded but is far from dead. The in-store experience and operating model needs to fundamentally change in parallel with digital developments.


How can we create a unique and compelling experience to our customers?


Sourcing product, inventory management, distribution, delivery and handling returns is more complex than ever.


How do we operate a highly flexible and yet efficient, cost effective supply chain?


We are privileged to be working with some of the UK’s largest and most innovative retailers on their most complex change programmes. Case studies can be seen below.

From strategy to delivery

A group of family owned luxury department stores sought to redefine its operating strategy, consolidate key skills across the business to maximise efficiencies and create more flexible, multi channel operations.

Gate One worked with the executive team to develop a leadership and delivery model to implement this transformation. With a major impact on organisational and operational processes, we managed change across the full range of front of house functions by consolidating duplicate business areas. We also identified training needs, and highlighted and addressed implications for their systems.

Merger integration: buying and merchandising

Following the merger of a major supermarket and an online retailer, we designed a new commercial operating model and led the implementation of the new organisation structure and ways of working.

The programme included relocation of departments, integration of digital and store commercial teams and the training and development of several hundred employees. We created specific recommendations to governance, methods, training and collaboration with the wider business, creating long-lasting value for customer and company.

Portfolio transformation

Running collaborative sessions with senior leaders and teams at the UK’s largest retail and hospitality company, we designed and operated a new enterprise wide transformation office. This created a rapid and visible impact on programme delivery.

Key benefits included greater control and insight into performance, more effective decision making and better, rigorous evaluation of strategic trade offs. We were able to increased transparency and enabled meaningful capacity planning for the first time.



Ben leads our retail, consumer business and manufacturing sectors. He specialises in scaling innovation into transformation and has led both lean, agile innovation teams and large-scale programmes. He particularly focuses on the people and cultural change required to create long lasting value. He has over 20 years consulting experience.

Ben has a great track record in growing consulting businesses. He has held partner and VP roles responsible for creating new services and building teams at well-known consulting and technology firms in the UK.


Jen specialises in large-scale change and programme management, Jen has delivered complex transformation programmes across multiple sectors. Jen has over 6 years of consulting experience, coming from a big four firm. Most recently, she has worked with clients to support their Brexit programmes as well as helped firms to re-design their governance frameworks and land key changes.

Jen is integral to the Retail team, leading business development and thought leadership in the sector.


Selina is an experienced management consultant with expertise in process improvement and change management. She started her career at a big four firm, working with FTSE 100 clients on large transformation programmes.

Selina then progressed on to an in-house consulting role at a major retailer. Here she led many change programmes to improve operational efficiency in several business areas.

If you would like to speak to Gate One about how we can support you with your transformation journey please contact Ben Tye, Retail lead, on


Our team of experts regularly shares their insights about the things that matter in the retail sector. You can read some of them here.

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