GOVERNMENT AND PUBLIC SECTOR

Assured transformation and digital delivery

Working with public sector clients to design and deliver their most complex transformation and digital programmes. We are shoulder-to-shoulder with those that support citizens to deliver real outcomes.

OUR SERVICES

Gate One is an award-winning transformation and digital consultancy. We work across all of government and those that support to deliver value to the public sector. We set-up small, senior teams to work alongside your teams to deliver at speed and believe we have failed if our legacy is only a hefty document or set of unrealised outcomes. We are a Crown Commercial Supplier.

Delivering change that counts

We work with our clients to deliver a triple aim – more with less; better. This requires changes to how we deliver agile digital change, structure and commission organisations, and assure programmes. Our core areas of capability are aligned to deliver these outcomes.

DIGITAL TRANSFORMATION

Supporting public bodies to develop user engagement through Discovery to Delivery (alpha/beta). Our team draw inspiration from the GDS and LGDSS principles – bringing an outcomes-focussed digital by design mentality focussed around the user at all times.

Operating model innovation

Designing, delivering and sustaining innovative operating models aligned to the need of users, frontline colleagues and your overall strategy. We focus on quality and outcome optimisation, which sustainably drives out real costs.

People change

Ensuring employees, suppliers and users are engaged and effective during transformation. Focussing on effective orientation strategies that drive our coordinated provision and access.

Making strategy happen

Hands on delivery of complex programmes at pace and with impact to ensure real value. Effective portfolio development and prioritisation. Assurance and health checks built around the right level of challenge and support. A team experienced across the full SOC through FBC journey.

Our services

FROM CHALLENGE TO OPPORTUNITY

How we can help you to deliver service optimisation alongside quality outcomes

All public service providers and commissioners are focussed on delivering more with less; better. The question is: how can this be done sustainably? Our public sector team are all experienced, passionate deliverers, that our clients choose to work alongside to drive how we reach and engage our users, design services and ultimately drive outcomes.

Spin the boxes below for the key questions being asked.

CHALLENGES

The increased scale of change, constrained spending environments, need to focus on value for money and reduced contingencies on major transformation programmes across services, people and platforms.

KEY QUESTIONS BEING ASKED

How can we better set-up, deliver, and assure our complex transformation programmes?

CHALLENGES

The demand for digitally-led change is increasing. Best-practice principles on how to do it are known, however getting agile programmes to align with waterfall portfolios, data governance, and robust use cases across the breadth of users remains a challenge.

KEY QUESTIONS BEING ASKED

How can we create a user-focussed, digital by default experience?

CHALLENGES

Designing relevant commercial and procurement structures alongside future-facing operating models; having trust in your ability to deliver these, is more complex than ever.

KEY QUESTIONS BEING ASKED

How do we best design new operating and commercial models to deliver value for money and frontline empowerment?

OUR OFFERINGS

We are experienced in supporting local and central government, and third sector organisations. Learn more about the work we have done.

SOME OF OUR PREVIOUS WORK

We are privileged to be working with public sector clients on their most complex change programmes. Case studies can be seen below.

End-to-end digital transformation

Our work was pioneering for the industry – the first digital-only housing service in the UK. We delivered an end-to-end digital transformation all underpinned by innovative culture change initiatives and a focus on benefits realisation.

The majority of customers now self-serve through digital channels and organisation costs have dramatically decreased. For this, we were awarded eight Digital Excellence Awards.

Learn more about Digital in Housing

Strategic review and redesign of transport and education services

Against cost pressures and reducing performance levels, we undertook a review of transport services. Through baselining and forecasting, a new joint organisational structure was designed. New management data underpinned this.

The outcome was a new partnership approach to deliver the most value to residents, the council and the school network.

Operational performance assurance

Following the establishment of a new Operational Performance function, our role was to assure and then accelerate the implementation of this model across the organisation.

This change programme brought in best-practice and a trusted delivery approach that spearheaded culture change across all functions.

MEET SOME OF OUR TEAM

JAMES SWAFFIELD
GOVERNMENT AND PUBLIC SECTOR LEAD

James leads our Government and Public Services sector. He joined Gate One in 2015 after having worked across policy-making and consulting for the last 12 years. Specialising in large scale strategy development and delivery, he has worked in central and local government, third sector organisations and those businesses that provide public services.

Most recently he has been supporting clients in the NHS and local government in achieving their ability to deliver high-quality services more effectively.

TOM MOTTRAM
MANAGER

Tom has been consulting for 10 years and joined Gate One in 2015. He has worked in a variety of industries, specialising in UK Government and the Public Sector with a focus on policy change and achieving operational outcomes through IT development and delivery.

He is passionate about improving public services and has worked on a variety of projects with the DWP, MoJ, Housing Associations, and with police services in the UK and abroad.

ANDY O’NEILL
MANAGER

Andy is an experienced consultant with expertise in complex end-to-end business transformation, turning strategies and visions into operational realities.

Andy has focussed on the Public Sector where he is passionate about harnessing new technology and ways of working to better meet the needs of their service users and customers. Andy’s recent experience has been with a big four firm focussing on operating model transformation in the defence and security sector. He has a background in delivering change in central and local government, as well as the charity sector.

MEET SOME OF OUR TEAM

JAMES SWAFFIELD
GOVERNMENT AND PUBLIC SECTOR LEAD

James leads our Government and Public Services sector. He joined Gate One in 2015 after having worked across policy-making and consulting for the last 12 years. Specialising in large scale strategy development and delivery, he has worked in central and local government, third sector organisations and those businesses that provide public services.

Most recently he has been supporting clients in the NHS and local government in achieving their ability to deliver high-quality services more effectively.

TOM MOTTRAM
MANAGER

Tom has been consulting for 10 years and joined Gate One in 2015. He has worked in a variety of industries, specialising in UK Government and the Public Sector with a focus on policy change and achieving operational outcomes through IT development and delivery.

He is passionate about improving public services and has worked on a variety of projects with the DWP, MoJ, Housing Associations, and with police services in the UK and abroad.

ANDY O’NEILL
MANAGER

Andy is an experienced consultant with expertise in complex end-to-end business transformation, turning strategies and visions into operational realities.

Andy has focussed on the Public Sector where he is passionate about harnessing new technology and ways of working to better meet the needs of their service users and customers. Andy’s recent experience has been with a big four firm focussing on operating model transformation in the defence and security sector. He has a background in delivering change in central and local government, as well as the charity sector.

If you would like to speak to Gate One about how we can support you with your transformation journey please contact James Swaffield, Government and Public Sector Lead, on james.swaffield@gateone.co.uk.

OUR PUBLIC SECTOR NEWS & INSIGHTS

Delivering transformation across the public sector has never been so complex. Our team of public sector change leaders share their lessons and insights about how to do that. These include:

DigitalPublic SectorTarget Operating Model
20th March 2019

Casting a new light on Shadow IT

Shadow IT is a growing trend in organisations. Does your IT department know about all of the IT projects? And…
HealthcarePublic Sector
19th March 2019

Forming partnerships to overcome healthcare challenges

Gate One is proud to be a supporting partner at the HSJ Provider Summit
DigitalPublic SectorTarget Operating Model
1st March 2019

IT doesn’t have to look good… IT just has to work

Digital transformation is upon us. But new technologies need to add value for a better customer experience.
DigitalHousingPublic Sector
20th February 2019

Leveraging digital platforms to improve Ireland’s tenant experience

Ireland's demand-focussed digital interventions are designed to bring innovation to the way social housing providers meet their customers' needs.