MEET OUR TEAM

Some of our team of consultants and operations team

Our team of experienced consultants work together with energy, passion and determination to deliver lasting change for our clients. They also take pride in growing our business (and like to have plenty of fun doing so). Meet some of our team below.

Tim Phillips
Tim PhillipsTim Phillips| Managing Partnerlinkedin icon



Tim is a senior business leader and consultant with over 25 years’ experience crafting and delivering major strategic programmes across many large UK and global businesses. His focus and passion are to enable organisations to make better decisions. As the digital and physical worlds blur, now is a particularly exciting time to be helping ambitious businesses shape their actions for the future.

Tim gets great satisfaction from the singular moment when plans turn into irreversible action, and believes it all ultimately comes down to people. He is no stranger to this having survived the BBC reality TV show ‘SAS: Are you tough enough’!


Woman talking on video callWoman talking on video call17 May 2020The battle of the workshops: virtual vs physicalHow do you run virtual workshops in the current environment and how effective are they compared to physical workshops?...
8 February 2020Talking to the outliersFirms should focus their resources post-merger on two small groups of staff: the enthusiasts and the sceptics....
24 January 2020Gate One announces its first Partner promotion as the company's growth continuesGate One, the digital and business transformation consultancy, is pleased to announce the promotion of Nick Kennell to partner. Nick...
20 January 2020Gate One is named a finalist in three categories at the MCA Awards 2020Gate One has been shortlisted in the following three categories at this year's prestigious MCA Awards: 'Best new consultancy', 'Change...
Coloured lightsColoured lights11 December 2019Gate One joins Havas Group, strengthening its digital, customer and communications capabilitiesHavas Group is one of the largest global marketing, creative and communications groups in the world...
AirportAirport22 September 2019Transforming into a customer centric organisationWith ambitions to put the customer experience at the forefront of their organisation, this major tour operator needed a major...
AirportAirport22 July 2019Delivering IT transformation to the world’s #1 holiday companyEnabling future growth through IT transformation in the travel and tourism sector...
26 April 2018Making sense of CRMWhy does CRM over-promise and under-deliver so often?...
Tim Phillips
Managing Partner
Melanie DickinsonMelanie Dickinson| Recruitment Managerlinkedin icon



If you’re considering opportunities with Gate One you’ll probably get to know Mel, who in the past has recruited for agency and professional services firms alike. Gate One’s entrepreneurial firm culture suits her style: a fighting spirit and a learned bias for innovation, which she says comes from growing up in New Zealand. She finds recruitment appealing because everyone has a narrative – she enjoys listening to people’s stories and seeing what they can bring to our team.

Mel came to London for one year and 20 years later she’s still here, married to a Brit, and has two boys.
Melanie Dickinson
Recruitment Manager
Umbar Shakir
Umbar ShakirUmbar Shakir| Client Director & Digital Leadlinkedin icon



Umbar is head of digital at Gate One. She has 17 exciting years’ experience in digital and has delivered end to end digital transformation in a wide range of businesses and sectors, from strategy and portfolio direction to digital innovation and culture change. She is passionate about digital and its power to help organisations and their customers discover new ways of doing business and living their lives.

Umbar is a freelance digital artist and photographer and has been published in major international fashion magazines including Elle and Asiana. She also designs skins for 3D virtual reality gaming via Second Life.


22 May 2019Data-driven culture and insights, delivering operational and customer improvementsWorking with our client, a housing association, to identify repairs and maintenance service blind spots and insights, developing a data-driven...
20 February 2019Leveraging digital platforms to improve Ireland's tenant experienceIreland's demand-focussed digital interventions are designed to bring innovation to the way social housing providers meet their customers' needs....
6 February 2019A statistical experiment: New Zealand's Housing Affordability Measure (HAM)Housing affordability is a notoriously difficult thing to define, the New Zealand government has found a way to measure it...
29 January 2019Humanising technology in housingDigital transformation to improve customer experiences in housing isn’t about the tech....
22 January 2019Enterprise data roadmap and governanceSupporting our Not for Profit client to address data silos and quality issues, with a prioritised data roadmap and improved...
10 January 2019Diversifying the New Zealand social housing marketWe analyse the New Zealand social housing market and the lessons for the UK....
15 December 2018Stronger together: A deep dive on Ontario's Housing Services CorporationOntario's provincial government has overcome social housing fragmentation by mandating a collective social housing provider organisation....
9 May 2018How digital drives better insightsDigital solutions have immense power for everyone if harnessed in the right way....
17 April 2018Making Digital CountHow to create real value and growth from digital...
13 March 2018Breaking free: when legacy lets you downLetting go of legacy housing systems in favour of modular best in breed technologies can give housing associations a better...
9 March 2018Joining the data dots in public housingBeautiful operating data holds the key to smarter service planning...
6 March 2018How digital transformation delivers an experience led housing serviceTargets for improved operational efficiency and a better experience for service users needn’t be mutually exclusive...
Umbar Shakir
Client Director
James CumberlandJames Cumberland| Principallinkedin icon



Having started his career six years ago at a big four firm, James joined Gate One in 2015. Specialising in large scale IT enabled change and enterprise portfolio management, James has delivered complex transformation programmes across multiple industries. Most recently he worked with a Group CIO to redefine their operating model, organisation design and governance framework.

James is Gate One’s knowledge lead, which involves developing compelling go to market propositions and methodologies. Away from work he enjoys exercising, which currently entails pounding the streets of London training for the Brighton marathon, and socialising with friends.


20 March 2019Casting a new light on Shadow ITShadow IT is a growing trend in organisations. Does your IT department know about all of the IT projects? And...
1 March 2019IT doesn't have to look good... IT just has to workDigital transformation is upon us. But new technologies need to add value for a better customer experience....
James Cumberland
Principal
Kajal Ruia
Kajal RuiaKajal Ruia| Head of Incubatorlinkedin icon



As head of incubator, Kajal is responsible for driving Gate One’s flagship Incubator forward and supporting the fantastic entrepreneurs and businesses in the scheme. Kajal has seven years’ experience in a start-up enterprise, most recently as head of projects at Business Launchpad and prior to that as a business advisor with Virgin Start-Up. Her recent clients included a web platform for decluttering services, a Caribbean street food business and a luxury nut butter company. She is an entrepreneur herself, having previously set up and run a luxury shoe business in New York, which she grew to $300,000 pa turnover.
Kajal Ruia
Head of incubator
Upneet AroraUpneet Arora| Managerlinkedin icon



Upneet is a big four trained management consultant who relishes a small firm entrepreneurial experience. He loves a new challenge and is passionate about helping clients transform to achieve their potential, whether that’s through helping them articulate their strategy, redesigning their operating models, or managing complex programmes. A big believer in the need for agility and innovation in any business, he likes to keep himself informed on what makes great businesses great and how to learn from others.

Outside of work (and at work), you can often find him talking about his Saturday cricket games and upcoming travels. Upneet is your go-to person for recommendations on a good curry restaurant in London (and in most places around the world).


30 October 2019Sustaining success requires a bold strategyFollowing multiple years of strong growth, it's important to revisit your strategy...
Upneet Arora
Principal
Sarah Hardy
Sarah HardySarah Hardy| Consultantlinkedin icon



Sarah is a strategy and programme leadership consultant with experience designing and delivering large transformation programmes across multiple sectors. After completing her History degree, she spent two years with a large consultancy before moving to Gate One in June 2018.

Sarah is studying for the CIMA Certificate in Business Accounting which aligns to her interest in business planning and strategic decision-making. She is also training to be a Coach as part of Gate One’s Coaching programme and was a finalist for the MCA Young Consultant of the Year Award 2019.


History booksHistory books19 November 2019Why Strategy Happens: Lessons from HistoriographyThe study of history is the study of change, and why change happens...
5 February 2019The healthcare system is well-designed, so why is it failing?Despite the designed system of the NHS, it struggles to keep up with demand...
5 September 2018In pursuit of happinessSarah Hardy reflects on the beginning of her consulting career, opening up about her search for a fulfilling career path....
Sarah Hardy
Senior Consultant
Alex McEvoy
Alex McEvoyAlex McEvoy| Partnerlinkedin icon



A founding partner of Gate One, Alex is proud of our pioneering spirit and strong camaraderie. He enjoys developing innovative solutions for transformation challenges and likes nothing more than toasting the shared hard yards of a job well done.

Working principally in the financial services and public sectors, he has extensive experience of hands-on delivery of high profile, complex global transformation programmes, governance of £multi-billion change portfolios and building organisations’ capability to deliver change themselves.

Now with a young family, Alex does what he can to indulge his passions for travel and sport. He looks forward to returning to previous exploits such as a self-guided 4×4 safari through Botswana.


18 March 2020Delivering a leading approach to tackle financial crimeOur client had the vision to spearhead its industry in detecting, deterring and protecting its clients against financial crime....
19 January 2020Development of a client outreach strategyA leading financial services company required an outreach strategy ahead of a number of upcoming compliance deadlines....
Busy train stationBusy train station28 November 2019IR35 - Driving the evolution of change and transformation from resource to results drivenLooming changes to IR35 regulations have added complexity to an already disruptive business environment...
Train stationTrain station27 November 2019Why should procurement own the IR35 response?Impending changes to IR35 regulations mean businesses that rely heavily on contractor resources are facing significant disruption...
5 September 2019Enterprise data platform implementation for leading international insurerHelping our client deliver an advanced big data platform, addressing the data complexities across insurance policies, premiums, claims, settlements and...
17 April 2019Gate One's client, Whitbread, wins transformation of the yearWe are very proud to share that our long-term client, Whitbread, has recently been awarded two prestigious awards....
8 February 2019Regulating fintech - herding tech-savvy cats?Fintech companies may feel that regulation is counterintuitive to innovation. Alex McEvoy considers the upside of fintech regulation....
17 January 2019Owning up to past misdeeds: self-regulation as a cure for market conduct issuesHow banks can learn from others, such as cryptocurrencies, to drive positive change....
5 December 2018Walls don't make a fortressOur paper, 'Walls don't make a fortress', provides actionable insight into how financial crime frameworks can be reviatalised....
2 May 2018Micro-services in the insurance sectorDigital transformation with less implementation risk...
Alex McEvoy
Partner
Ash Kara
ash.kara@gateone.co.uk | Ash has over four years’ experience in consulting with a strong track record in performance improvement, design and delivery of large-scale transformation, working with clients to deliver data-based decision making. He has worked with senior stakeholders in both public and private sectors on strategic business transformation and change; these have included vision definition and business objective setting, organisational re-design, process mapping, technology implementation and business engagement. Ash is passionate about supporting clients to solve critical business problems and deliver complex outcomes across their business.[nl][nl]Outside of work, Ash is an active football player and extreme obstacle course enthusiast.
Ash Kara
Senior Consultant
Kirsten Hackett
Kirsten HackettKirsten Hackett| Marketing Campaign Managerlinkedin icon



Kirsten has over six years’ marketing experience after graduating from her degree in marketing and international business in 2014. She began her career in New Zealand promoting pushchairs, after which she moved into the public sector to sell the Kiwi dream as a marketing advisor for Immigration New Zealand. Kirsten is a passionate digital marketer who loves to get stuck in and learn new things.

Having been in the UK for only two weeks before joining Gate One, she spends her spare time exploring the great sites of London and travelling abroad. She is also training to complete her first marathon.


18 September 2019Gate One finalist at CIPD People Management Awards 2019We are a finalist for the ‘Best SME People Management Initiative’ category at the CIPD People Management Awards....
4 September 2019Gate One is one of the hottest UK companies to work forGate One is in the 2019 LinkedIn Top Startups List, which ranks the 25 hottest companies to work for that...
24 July 2019Gate One shortlisted in two categories at APM AwardsWe have been nominated in two categories for this year's APM awards...
28 May 2019Gate One is a finalist for the Lord Mayor's Dragon AwardsWe are finalists in the Lord Mayor’s Dragon Awards 2019, in the Boosting Social Impact Award category...
24 April 2019Jen Nixon speaks fast fashion on BBC BreakfastJen Nixon, Manager at Gate One, was on BBC Breakfast to discuss fast fashion and sustainability in the retail sector...
19 March 2019Forming partnerships to overcome healthcare challengesGate One is proud to be a supporting partner at the HSJ Provider Summit...
12 March 2019Spiro Comitis joins our team as a Client DirectorSpiro Comitis joins us to support energy clients to overcome major challenges facing the sector....
Kirsten Hackett
Marketing Campaign Manager
Sam Moss
Sam MossSam Moss| Head of Growthlinkedin icon



Sam is the head of growth for the Gate One Incubator. He has experience as a business analyst for a Big Four consultancy working in public sector and financial services engagements, and more recently as a product manager for a FinTech start-up.

Away from his role in the Incubator, Sam is the co-founder of his own business, Stocked, a frozen food company providing the building blocks for a new way of cooking. He also likes playing golf and spending time with his friends.
Sam Moss
Head of growth, Incubator
Caro Ruttledge
Caro RuttledgeCaro Ruttledge| Client Director and Change Leadlinkedin icon



Caro has over 16 years’ experience within consulting and financial services, having worked for a major bank and big four firm in both Australia and the UK. As Gate One’s change lead, her professional focus is supporting organisations to design, activate and embed strategic transformation programmes, whilst applying creative approaches to facilitate and accelerate behaviour change. Caro is passionate about coaching, and supporting client teams to develop their skills leading and embedding change.

As an Australian, Caro enjoys exploring London’s restaurants, theatres and historical sites, travelling as much as possible, and getting outside to celebrate any (comparatively rare) day with blue sky.


20 May 2020Gate One's new ChAgile® trademark reflects the company's contemporary approach to change managementA different type of change management, fit for a faster more ambiguous and agile world...
29 April 2020Building a collaborative leadership team to deliver changeOur client was undertaking a major operating model transformation, which was causing friction within their senior leadership team...
4 March 2020Developing leaders to role model changeHow you can better prepare leaders as successful change ambassadors in an organisation....
4 February 2020Connecting leaders in a global online travel agencyAn Edinburgh-based online travel agency was experiencing rapid growth and expansion, causing cultural clashes and resistance to change...
2 January 2020Embedding change into a FTSE 100 organisation's DNAOur client wanted to significantly improve their change management maturity over a period of 24 months and asked Gate One...
Aeroplane at the gateAeroplane at the gate28 November 2019Aligning strategic priorities for a FTSE 100 airlineSupporting the operations department to become more collaborative as a leadership team...
Group high fiveGroup high five22 November 2019Building a Change Centre of ExcellenceA FTSE 100 consumer goods company had a challenging global transformation agenda to deliver across almost all areas of the...
27 September 2019Embedding a new operating model in a FTSE 100 organisation's DNAOvercoming historical failed attempts of change to embed a new operating model...
People at the gymPeople at the gym21 September 2019Maximising your people powerDeveloping a future-proof HR strategy for a global manufacturing firm...
8 March 2019IWD spotlight: Caro RuttledgeCaro shares why she's passionate about gender equality in the workforce....
22 February 2019Delivering sustainable growth for one of Europe’s biggest airlinesMany years of successful and rapid expansion resulted in organisational complexity...
9 January 2019Listen for the stories to shout aboutChange programmes often focus on what to say to convince people to change. Instead, pausing to listen can help them...
Caro Ruttledge
Client Director & Change Lead
Emma SuttonEmma Sutton| Senior Consultantlinkedin icon



Emma started her career in the NHS managing surgical specialities followed by Accident and Emergency. She then spent two years at a big four firm as a healthcare consultant. During this time she specialised in operating model redesigns across the acute sector and most recently a large-scale Brexit programme with the Department of Health and Social Care.

Away from work Emma enjoys socialising in one of London’s many brunch spots and will find any reason to escape to Europe for a long weekend.


14 May 2019Welcome FareShare - our new CSR partnerGate One welcomes FareShare as our new Corporate Social Responsibility partner...
20 January 2019Understanding the NHS long-term planThe most important areas of the NHS long-term plan...
13 July 2018The transformation power of enterpriseCSR fundraising for young people on London's South Bank...
Emma Sutton
Senior Consultant
Simon Dennis
Simon DennisSimon Dennis| Partnerlinkedin icon



A childhood spent climbing the Lake District fells and a consulting career forged in complex business transformation have firmly convinced Simon that the more painful the ascent, the better the views.

Simon has spent over 15 years leading and delivering change programmes in multiple sectors, with a focus on healthcare and life sciences. He specialises in helping leadership teams to achieve large scale change execution and culture shift.

A founding partner and director of talent at Gate One, Simon passionately believes that building a growth mindset culture of coaching and continuous improvement creates profound development opportunities for our consultants and lasting change for our clients.


Best-companies-bannerBest-companies-banner20 February 2020Gate One ranked 22 in 'The Sunday Times 100 Best Small Companies To Work For' 2020This accolade follows the 3-star accreditation awarded to Gate One by Best Companies late last year...
10 December 2019Global Joint Venture Integration: Sales capability organisation designOur client was undertaking the acquisition of another major retailer. This required a programme of work to optimise both teams...
28 November 2019Best companies recognises Gate One for extraordinary levels of workplace engagementGate One has been awarded a 3-star accreditation by Best Companies in recognition of extraordinary levels of workplace engagement...
22 March 2019People Analytics Operating Model for a FTSE 100 pharmaceutical companyDesigning a new People Analytics operating model, covering people, process, tools and technology, with a new data initiative prioritisation framework...
18 September 2018Being the best consultants we can bePart Two: Simon Dennis' interview on the Climb in Consulting Podcast Series....
17 September 2018Gate One's approach to consultingPart One: Simon Dennis' interview on the Climb in Consulting Podcast Series....
1 March 2018Are consultants ready for radical transparency?Aspiring to higher standards of accountability and authenticity...
16 January 2018Re-thinking talent in consultingWhy autonomy, mastery and purpose matter most...
Simon Dennis
Partner
Jen NixonJen Nixon| Principallinkedin icon



Jen joined Gate One in January 2018 having previously worked as a consultant in a big four firm. Specialising in large scale change and programme management, Jen has delivered complex transformation programmes primarily across the retail and financial services sectors. Most recently, she has worked with a retail client on an operating model transformation and has also supported a large global institution with their Brexit programme.

Away from work Jennifer is passionate about sustainability, enjoys travelling and socialising at one of London’s many brunch spots. She is also a F45 fitness fanatic and frequent runner, having run the London marathon last year.


29 April 2020Gate One rises to the 2.6 challenge for its CSR partners Coin Street and FareShareGate One has raised nearly £850 for Coin Street and FareShare...
25 April 2019Fast fashion isn't slowing downDo fast fashion and sustainability go together?...
11 December 2018Christmas and Commerce: the double-edged swordHow retail and consumer industries can be sustainable over the Christmas period....
24 September 2018Green is the new blackHow fashion must turn to sustainability to survive the fall of the high street....
Jen Nixon
Principal
Ali Burton
Ali BurtonAli Burton| Consultantlinkedin icon



Ali is a talented and capable consultant who thrives in a fast-paced environment. He is experienced in programme management office, target operating model design, design thinking, data visualisation and customer experience. Ali was recently part of a team that delivered an accelerated operating model diagnostic and future design, which included a top-level management review, service line redesign and a new regional model definition and implementation plan.
Ali Burton
Consultant
Nila Deda
Nila DedaNila Deda| Consultantlinkedin icon



Nila is experienced in process improvement, operating model design and change management across both the public and private sectors. er core consulting strengths lie in defining and implementing business change approaches which are responsive to workforce behaviours.


29 March 2019Gate One has won at the MCA awards!Gate One has won the 2019 MCA Award for Strategy!...
21 January 2019Gate One is a 2019 MCA Awards finalistNominations in two categories for Strategy and Junior Consultant of the Year....
Nila Deda
Senior Consultant
Manraj Othi
Manraj OthiManraj Othi| Managerlinkedin icon



Manraj has 11 years of experience in both industry and consulting roles across a range of organisations, with the majority in the big four. He is passionate about helping organisations be more effective, focusing on automation, process improvement, and enabling better decision making. Manraj has worked with CFOs, CTOs and heads of functions in a number of FTSE 100 clients in a broad range of sectors on large scale transformation programmes.

Outside of work, Manraj is passionate about culture and the arts, running a social enterprise supporting emerging visual artists. He is also involved in charitable causes, having been on nine humanitarian aid missions to disaster zones.
Manraj Othi
Manager
Jess Tray
Jess TrayJess Tray| Consultantlinkedin icon



Jess has two years of consulting experience, working in operational improvement, project support, modelling and change management. She has experience working on multiple private and public sector client engagements, including with Central Government and FTSE 50 companies. Conscientious and hardworking, Jess endeavours to deliver lasting and meaningful change on all her client engagements.
Jess Tray
Consultant
Nick Kennell
Nick KennellNicks Kennell| Partnerlinkedin icon



Nick leads our health team and has over 13 years’ experience in consulting and as an economics teacher. He is an expert at translating strategy into real, deliverable priorities to achieve results for senior executive teams.

In the health sector he works across provider, regulator and commissioner environments to develop system-wide and organisational strategies and improvement initiatives that balance quality of care, financial sustainability and operational performance. Nick can also draw on a range of experiences in several other sectors.

Nick has run several ultra-marathons and as a retired rugby enthusiast he is working on his unfinished novel.


18 February 2020Strategy development and operating model blueprintFollowing a new leadership team and staff changes, Gate One was engaged to develop and re-focus a strategy for HealthcareUK...
16 April 2019A tough pill to swallow - patient care will only improve if patients expect lessThe NHS Long-Term Plan emphasises the move of care away from hospital settings....
23 July 2018Shaping our legacy in healthGate One is proud to support TEDxNHS 2018...
24 May 2018The health sector financial improvement mythSwitch attention from the catch to the throw...
24 October 2017Trust the TrustHospital performance will only have a chance to recover when stakeholders get together. #TrusttheTrustNHS...
Nick Kennell
Partner
Grace Blundell
Grace BlundellGrace Blundell| Principallinkedin icon



Grace has a strong track record of strategic design and programme delivery with over six years’ experience delivering in complex operational and asset intensive environments. She has worked on large complex programmes with senior leaders in organisations in both the public and private sector, and has been involved in all stages of a programme lifecycle, from development of the business case to the deployment or commissioning phase.

Grace is a keen traveller and has recently explored southern Africa where she tested the boundaries of her comfort zone through sky-diving and quad biking over some of the world’s biggest sand dunes. She enjoys dancing and trying out unusual gym classes.


24 May 2020Digital innovation for delivering social housing repairsA successful Tier 1 repair and maintenance provider for social housing wanted to explore a more innovative digital marketplace model...
10 September 2018We are all empowered to shape our NHSGrace Blundell attended this year's TEDxNHS event, based on 'Shaping our Legacy'....
26 January 2018Winter: the accidental emergencyShifting from fire fighting to sustainable solutions: supporting the move to Accountable Care Systems...
Grace Blundell
Principal
Clare Dunne
Clare DunneClare Dunne| Senior Consultantlinkedin icon



Clare is an experienced consultant who has worked across the end-to-end delivery lifecycle. Her passion lies in putting people at the heart of digital strategies and transformations to create empowering change for people, be they consumers or employees. Clare has experience in developing innovation operating models, service design, design thinking and people-led change management.

With the title of Gate One’s first international hire, moving to London from Dublin, Clare is an avid traveller and jigsaw maker. She likes to see herself as Nigella, eating food that she tries to recreate.
Clare Dunne
Senior Consultant
Ben Tye
Ben TyeBen Tye| Partnerlinkedin icon



Ben leads our retail, consumer business and manufacturing sectors. He specialises in scaling innovation into transformation and has led both lean, agile innovation teams and large-scale programmes. He particularly focuses on the people and cultural change required to create lasting value. He has over 25 years of consulting experience.


Video AIVideo AI4 December 2019Gate One, Nvidia and Silicon Valley Bank host breakfast seminar on deploying AI and video analytics into retailOur recent breakfast seminar about the significant changes AI and video analytics are having on the retail industry...
Clothes shoppingClothes shopping30 November 2019Digital operating model design and implementationA luxury good retailer overcoming reduced profits and a decline in footfall...
Shopping at the food marketShopping at the food market29 October 2019Designing a commercial operating model for a major grocerOptimising teams for success following the acquisition of another major retailer...
22 April 2019GDPR data privacy development and implementationDelivering a major GDPR compliance programme for our client, a FTSE100 organisation, including data privacy strategy, training and change management...
4 April 2019Fender’s Female Future – Digital and Data-DrivenHow Fender used data-driven transformation to upturn conventional thinking about what it means to be in the guitar business in...
Ben Tye
Partner
Simon Michel
Simon MichelSimon Michel| Managerlinkedin icon



Simon specialises in large-scale digital and data change. He has delivered complex transformation programmes across multiple industries, with a focus on how his clients can develop data strategies that underpin and help realise their broader business strategies. This type of data-focused transformation often requires a cultural shift and he has developed expertise in ensuring this type of change is implemented effectively.

In his spare time, Simon likes to compete in Ironman events and is also building an app that tracks flakiness amongst friends.


Retail AIRetail AI2 December 2019Deploying AI and video analytics into retailWe recently hosted a breakfast seminar to explore the seismic changes AI and video analytics are having on the retail...
18 January 2019Data - the gateway to the AI promised landSet your data foundations now to reap the benefits of AI in the future....
15 January 2018Driving business transformation with intrapreneurshipLessons from the Gate One Incubator...
Simon Michel
Manager
Rob Bradshaw
Rob BradshawRob Bradshaw| Principallinkedin icon



Rob began his career in local government before moving into consulting, working for two of the Big Four firms and joining Gate One in 2019. He has accumulated a decade of experience delivering complex transformation programmes across local government, healthcare and central government. Rob is passionate about making public services work better for people who rely on them the most. He thrives working with clients in integrated teams to solve problems and deliver meaningful change.

Outside of work, Rob is a trustee for a family support charity and enjoys travelling the world with his husband.


24 February 2020Local authorities managing a perfect storm when it comes to home-to-school SEND travelAnalysis on home-to-school transport for children with special educational needs and disabilities (SEND)...
Rob Bradshaw
Principal
James Cooper
James CooperJames Cooper| Client Directorlinkedin icon



James accumulated over a decade of Big Four consulting experience in the UK and Australia prior to joining Gate One. He has driven transformative change in a range of public and private sector multinationals and now leads Gate One’s Travel & Transport sector.

A proven problem solver, James specialises in operating model design, portfolio management, customer strategy and experience, and performance improvement. James relishes building high performing teams to work side by side with clients on their most complex and high profile programmes.

James is a seasoned explorer with his countries visited tally at 40 and counting, including a 2017 visit to France where he fulfilled his lifelong dream of representing Great Britain in the (now IOC-recognised) sport of Ultimate Frisbee.


19 March 2020COVID-19: Lessons from helping organisations with their crisis responseGiven the fluidity of events, some of these perspectives may rapidly fall out of date. This article reflects our views...
29 February 2020Creating a culture of agility and innovation in a traditional technology functionA major sports and gaming organisation was facing key challenges to their technology function...
18 December 2019Why Beautiful Operating Models FailReal change needs a non-traditional approach...
4 October 2019Ghosts of TOMs past, present and futureTarget Operating Models are at the heart of Business Transformation, yet the approaches and methods are always changing...
22 August 2019Creating the law firm of the futureA global law firm with ambitions to transform their back office operations...
22 July 2019Defining the capabilities that underpin a leading practice global Cloud Operating ModelDefining a new Cloud operating model to better manage costs and improve information security across a global organisation...
10 July 2019Creating the vision at the heart of the education sectorMarket volatility and the need to deliver a greater student experience leaves many higher education establishments facing an uncertain future...
3 June 2019Facilitating the organisational transformation of a global, public sector service providerOvercoming uncertain revenue and changing market conditions by an operating model transformation and profitable diversification into new markets...
23 May 2019What a frisbee can teach us about good leadershipGood leadership is about hard work, graft and grit, all of which are the building blocks of success. James Cooper...
James Cooper
Client Director
Gemma Sarjeant
Gemma SarjeantGemma Sarjeant| Principallinkedin icon



Gemma started her consulting career at a big four firm delivering complex business change programmes. She has ten years’ experience focused on the pharmaceuticals, consumer business and retail sectors, working in areas such as complex programme and change management, supply chain operations and post merger integration. Gemma believes the best way to ensure excellent project delivery is to work collaboratively with clients to build results that stick.

Gemma enjoys exploring the world on two wheels, two skis or a surfboard, and will try to cram in a European mini-break at any given opportunity.


8 March 2019IWD spotlight: Gemma SarjeantGemma talks about your career so far and why she cares about gender equality....
20 February 2018Beyond the 30-day planTaking a patient, longer-term view of post-deal implementation is the only realistic way to deliver synergies from complex...
6 February 2018Opening the gate to the next chapterGemma Sarjeant reflects on what makes Gate One different and why she loves working here...
Digital SantaDigital Santa20 December 2017Reinventing Santa Inc.A festive take on boosting Santa's digital capability ...
7 April 2017Integration cultureManaging the people dimension of a complex integration...
Gemma Sarjeant
Principal
Louise Rey
Louise ReyLouise Rey| Managerlinkedin icon



Louise has nine years’ experience in the consumer business industry across marketing and sales, specialising in digital strategy and transformation. She has proven ability in analysing complex situations quickly to find innovative solutions. Louise is passionate about helping companies discover how they can work in a more sustainable way through a circular economy mindset. Her objective is to help organisations be at the forefront of their industries, to be sustainable and deliver their objectives in a purposeful way.
Louise Rey
Manager
Anna Sherriff
Anna SherriffAnna Sherriff| Principallinkedin icon



Anna is a principal at Gate One with extensive experience working across the private, public and third sector to support clients in designing and delivering innovative, intelligent operating models for their customers. Anna has led and managed numerous projects in a range of settings, allowing her to develop an understanding of perspectives that range from the end user to front line staff and senior leadership.
Anna Sherriff
Principal
David Holliday
David HollidayDavid Holliday| Partnerlinkedin icon



Organisations are facing unprecedented levels of change and digital disruption. As a founding partner of Gate One, David is excited about the endless opportunities that this provides and is inspired by the incredibly talented team around him who are helping our clients to meet their transformation needs head on.

Having worked across a broad range of FTSE100 organisations for 20 years, David specialises in complex digital, portfolio and enterprise-wide target op model transformations. He regularly coaches and challenges board level teams to lead effective change.

David is also an active investor and a board member of several start-ups. He is fascinated by the innovation process and how to infuse the entrepreneurial mindset into larger organisations.


18 September 2019Bring your people along for the data transformation rideWhen leaders fail to align stakeholders or address legitimate staff concerns, data transformation jumps the tracks...
9 September 2019Make your data insights a means to an end, not an end itselfDon't get caught in the pilot trap, where you continue to experiment with data but fail to scale...
3 August 2019Ditch the dead-end data initiatives and pet projectsPrioritise projects that have the best chance of success and deliver value fastest...
25 July 2019Five ways to avoid digital transformation burnoutOne in four digital transformation projects fail to realise their desired goals. How do you ensure yours isn’t one of...
22 June 2019Designing a FTSE 100 European-wide data analytics vision, operating model and roadmapWorking with our client to address the substantial variations in data analytics maturity, processes, people and underlying technology across their...
21 June 2019Support your new direction with the right talent and structureYour people can’t be expected to deliver data transformation from a standing start, armed with their current capabilities...
9 April 2019How to thrive in the age of disruptionRevolutionary technologies, such as AI and IoT, are rapidly emerging. Organisations that don’t embrace these innovations will be on the...
15 March 2019Make sure your data owners give a monkey's about dataClarity over data leadership at an executive level cannot be underestimated...
13 March 2019Putting people at the heart of your data transformationPutting people at the heart of your data transformation can enable your business to grow revenue, tackle fraud, improve efficiency...
27 February 2019Get your data and business strategies on speaking termsToo often, an organisation’s data strategy is disconnected from its business strategy...
17 April 2018Making Digital CountHow to create real value and growth from digital...
16 November 2017Supporting young local entrepreneursThe next chapter in Gate One's contribution to our community...
David Holliday
Partner
Laura Fenton
Laura FentonLaura Fenton| Senior Consultantlinkedin icon



Laura is a manager at Gate One, with experience across a broad range of industry sectors. Her deep understanding of behavioural and social sciences enables her to successfully implement change transformation programmes. Laura has co-created the Gate One coaching and leadership development initiative.

Laura loves to stay active, particularly through cycling and triathlon training. She enjoys spending time with friends, finding hidden spots in London for a good cocktail or some live music.


Tower bridge with no peopleTower bridge with no people1 April 2020Leading through the crisisAs we adapt to the challenges from the coronavirus crisis, the way you lead your organisation has never been more...
Light trailsLight trails6 July 2019Leading the 5G revolutionAn English County Council wanted to become a leader in 5G to drive more productive outcomes for its people and...
5G fast connection5G fast connection10 June 2019The 5G revolution is coming - will you be ready in time?5G technology is the next generation of mobile internet connectivity....
12 March 2019Did you get the message?How Laura Fenton is using her own past and awkward experiences to co-create Gate One’s latest coaching and feedback initiative....
17 July 2018Spreadsheets vs Dungarees - how not to approach a start-upLaura Fenton shares her Incubator journey in urban gardening....
Laura Fenton
Manager
James BrewinJames Brewin| Senior Consultantlinkedin icon



James is a senior consultant with extensive experience on major transformation programmes across the government, retail, health & financial services sectors. He is skilled in project and programme management, digital strategy and delivery, business case development and operating model design.

At Gate One, James has supported one of the UK’s largest retailers in the redesign of its operating model. He is helping to build Gate One’s digital capabilities and is undertaking a Digital Strategy course with Google.

Outside work, James loves endurance sports and travel.


26 February 2019The PMO 'World Cup' - What are the champions getting right?Alex Jewkes and James Brewin discuss the core PMO principles used to tackle complex business challenges....
4 December 2018Did Spotify steal from Caesar?What history can teach us about transformation excellence....
1 August 2018Love Island: a lesson in engaging your customers in 2018James Brewin digs beneath the surface of Love Island's success....
James Brewin
Senior Consultant
Kay NichollsKay Nicholls| Senior Consultantlinkedin icon



Kay commenced her career in a Big Four Firm in their People & Organisations consulting practice. She spent three years working mainly in the Public and Health Sectors implementing large scale people and transformation programmes, specifically running change, culture and organisational design projects to enable strategy delivery.

Weeks before starting at Gate One, Kay moved back to the UK after living and working in Australia for nine years. She is very much enjoying spending time with her family and friends in all corners of the UK after such a long time away.
Kay Nicholls
Senior Consultant
Spiro Comitis
Spiro ComitisSpiro Comitis| Client Directorlinkedin icon



Energy organisations are facing a perfect storm of social, economic and technological disruptions that demand change at a pace that accelerates every year. For Spiro, this is an incredibly exciting opportunity to deliver the innovation and creativity that Gate One is famous for.

His work in business transformation has taught Spiro that if we want to create a new future, we need inspired thinking that differs from the mindset that produced the status quo. Add to that a good dose of “sleeves rolled up” action and anything becomes possible.

Even outside of work, Spiro isn’t one for half-measures. As a keen marathon runner, he has set himself the goal of running 4000km this year – enough to get from Madrid to Moscow. Maybe next year he’ll even think about coming back again.


7 May 2020How to plan for returning to the office after lockdownOrganisations are now returning to the office. Here are some real-world, practical tools and resources to help kickstart your planning...
Spiro Comitis
Client Director
Laura Dean
Laura DeanLaura Dean| Managerlinkedin icon



Laura focuses on complex business transformations, with a track record of successful leadership and delivery in areas including operational and strategic change, post-merger integration, operating model implementation and margin improvement. She is comfortable with high pressured environments, bringing a calm and structured approach to complex challenges. Laura has also previously worked directly for the dotcom team of a major UK retailer.


19 May 2020Retailers: act now to recalibrate for the futureWhile it may be clear on retailers' immediate response strategy to coronavirus, it seems less certain on its approach following...
25 April 2019Online returns - is the customer always right?Why retailers need to wrestle back control after being too lenient on customers...
Laura Dean
Manager
David Forde
David FordeDavid Forde| Principallinkedin icon



David leads our customer experience capability. He joined Gate One in January 2019 having led the customer experience practice for a large global consultancy. A principal consultant with over 10 years’ experience, David has extensive expertise in both customer and digital transformation, strategy, product management and the use of experience and human-centred design. He has worked across both the public and private sector and most recently set up an innovation lab in partnership with Google.

Outside of work, David is kept busy looking after his newborn daughter.


24 June 2020Rapidly designed vision for the future of in-store gamingA leading betting and gaming organisation was investing in transforming the in-store gaming experience across all of its circa 600...
4 May 2020Defining the European customer strategy for a leading global live events companyA leading sports and entertainment provider with a complex portfolio of venues and festivals across Europe wanted to maintain their...
David Forde
Principal
Lauren Tingey
Lauren TingeyLauren Tingey| Consultantlinkedin icon



Lauren is a programme, change and PMO delivery specialist with extensive experience in the energy sector. Two years within the change team at National Grid has given her a wealth of knowledge and expertise working on the key industry opportunities and challenges, including decarbonisation, renewables and energy efficiency within the sector.


Tower bridge with no peopleTower bridge with no people1 April 2020Leading through the crisisAs we adapt to the challenges from the coronavirus crisis, the way you lead your organisation has never been more...
Lauren Tingey
Consultant
Suraj BaliSuraj Bali| Senior Consultantlinkedin icon



Suraj is a self-motivated, enthusiastic and delivery-focused consultant. He has over five years of consulting experience, working across a range of large-scale business and digital transformation programmes, supporting and managing projects. His digital transformation experience and passion stems across the following areas: digital strategy, digital business design and digital capability modelling.
Suraj Bali
Senior Consultant
Lucy RichardsonLucy Richardson| Senior Consultantlinkedin icon



Lucy has over five years’ experience in consulting and research settings, with further experience in the health sector. She has worked with senior stakeholders in public, private and third sector organisations on complex global programmes; these have included changes to structures, processes, technology and organisation behaviours. Lucy’s consulting approach is complemented by an expertise in psychology, gained from her BSc and MSc degrees, and coaching training.

At Gate One, Lucy focuses on the public and health sector, and is an active part of the change management team. A keen traveller, Lucy has recently returned from exploring South America, completing a 5-day trek to Machu Picchu.


Girl and dog looking out the windowGirl and dog looking out the window9 April 2020Maintaining your personal resilience during COVID-19 and beyondWhile the current situation may be unprecedented, there is a range of tools we can adapt to support us in...
8 April 2019What does the Long-Term Plan mean for culture in the NHS?The Long-Term Plan aims to improve patient care and health outcomes, but why is culture an important aspect?...
26 October 2018Developing a quality strategy to raise patient careLucy Richardson discusses how she helped an acute hospital NHS trust improve its quality of care for workers and therefore...
22 January 2018Gate One is an MCA Awards 2018 finalistNominations in three categories including the Consulting excellence award for client service & value...
Lucy Richardson
Manager
Mark Warren
Mark WarrenMark Warren| Finance & Operations Directorlinkedin icon



Mark’s approach goes back to watching his father design the world’s most innovative vessels: world class is perfectly possible and starts with great design and pragmatic creativity. Mark was previously Head of Performance at Crossrail where he supported organisations to develop strategy, deliver projects and communicate results. He has deep expertise in portfolio management, reporting and performance data analysis and visualisation. As a finance director, he has enjoyed responsibility for all aspects of finance, strategy, pricing, IT and operational delivery.

When not working, Mark is often found, camera in hand, seeking to get the elusive perfect landscape shot.
Mark Warren
Finance & Operations Director
Selina Hundal
Selina HundalSelina Hundal| Managerlinkedin icon



Selina is an experienced management consultant with expertise in process improvement and change management. She started her career at a big four firm, working with FTSE 100 clients on large transformation programmes, progressing on to an in-house consulting role at a major retailer. Here she led many change programmes to improve operational efficiency in several business areas.

Throughout her career Selina has played an active role in partnerships with charities, something she continues to do as Gate One’s CSR lead. Outside of work Selina enjoys reading her trusted Lonely Planet guide – deciding on the next adventure, spending time with her family or baking up some delights in the kitchen.


17 May 2018Rat Racing to over £3,500 for our CSR PartnerChanging lives on London's South Bank...
18 July 2017Choose the right CSR partner to be effective: Know yourselfHow to add value to the community and your employees....
Selina Hundal
Manager
Beth Hutchings
Bethany HutchingsBethany Hutchings| Consultantlinkedin icon



Beth joins Gate One after three and a half years at a Big Four consultancy, where she worked on numerous large business transformation programmes for clients in the private sector. Her experience includes a large passenger services implementation for a UK airline and a target operating model implementation for a utilities company.

Outside of work, Beth is passionate about health, fitness and mental wellbeing and enjoys socialising and hanging out with her friends and family.
Bethany Hutchings
Consultant
Brian DarbyBrian Darby| Client Directorlinkedin icon



Brian is an experienced consultant and programme director with eighteen years of consultancy and in-house operational experience both in the UK and Asia. He is passionate about helping leadership teams, be it through identifying what’s important and getting it done or driving turn-around programmes in challenging times.
Brian Darby
Client director
Steve Horan
Steve HoranSteve Horan| Principallinkedin icon



Steve is an experienced consultant who leads our agile at scale capability. He has deep experience across a range of business and IT delivery roles – both in the public and private sector – with a focus on agile delivery, data transformation and consumer businesses.


10 July 2019Quarter of a billion pounds in 48 hours: the data privacy icebergRecent ICO fines on British Airways and Marriot show the seriousness of Data Privacy...
Steve Horan
Principal
Chrissie Muhl
Chrissie MuhlChrissie Muhl| Consultantlinkedin icon



Chrissie has broad industry and consulting (Big Four) experience within the consumer goods and retail industries. She is skilled in change management, process improvement, business analysis and project management. Chrissie is a dynamic, strong team player with excellent communication, presentation and relationship management skills, including first-rate stakeholder management capabilities.
Chrissie Muhl
Consultant
Chris Quinn


Chris has over six years’ consulting experience and a skillset spanning hands-on digital transformation delivery, strategy design, Agile project management, change management and business analysis. With a rapid delivery style focussing on time-to-value for clients and creating innovative solutions. Chris has been recognised for his achievements by reaching the Finals of the ‘MCA Young Consultant of the Year’ category (2017).


1 July 2020Contemporary change management, built for an agile worldA new change movement is emerging: ChAgile®...
Chris Quinn
Senior Consultant
Tiffany Luk
Tiffany LukTiffany Luk| Principallinkedin icon



Tiffany is a driven, action-oriented professional with consulting experience spanning across business models, strategy and business transformations. She is experienced in designing and driving complex change and has had a focus on internationalisation, digital transformations and customer experience. She has worked across multiple sectors, with a strong passion for the consumer and retail sector, having worked with a range of major retailers both internationally and in the UK.


19 May 2020Retailers: act now to recalibrate for the futureWhile it may be clear on retailers' immediate response strategy to coronavirus, it seems less certain on its approach following...
Tiffany Luk
Principal
Alex JewkesAlex Jewkes| Managerlinkedin icon



Prior to joining Gate One, Alex’s career involved working on business change projects in an international consulting firm and delivering digital transformation programmes in a London-based management consultancy. He also has experience as a brand specialist, with responsibility for developing online product exposure.

Now at Gate One, Alex is supporting a major European packaging firm with a customer segmentation project. He is also involved in supporting the growth of our digital proposition and capabilities in the travel and transport sector while supporting an incubator business concept.

Away from work, Alex is training for his next triathlon and enjoys throwing various cooking ingredients around the kitchen.


26 February 2019The PMO 'World Cup' - What are the champions getting right?Alex Jewkes and James Brewin discuss the core PMO principles used to tackle complex business challenges....
Alex Jewkes
Manager
Flora Spink
Flora SpinkFlora Spink| Principallinkedin icon



Flora has 14 years’ experience in consulting, specialising in behaviour and cultural change. She also has extensive experience in HR transformation, particularly in the areas of employee experience, leadership development employee value proposition and talent. Flora has a passion for applied behavioural science and data-driven decision making to improve organisational effectiveness.


22 January 2020Using analytics to improve your cultural healthOrganisational culture is currently seen by many as equally ineffable, unmanageable and unpredictable....
13 December 2019Making changes to improve your cultural healthOrganisations can gain a wealth of insights from a culture health report. But what do you do next?...
WorkplaceWorkplace12 November 2019What's your cultural health?To understand what cultural health is, we draw parallels with physical health...
Flora Spink
Principal
Greg Beckett
Greg BeckettGreg Beckett| Senior Consultantlinkedin icon



Greg is an experienced management consultant specialising in customer experience (CX), service design and digital transformation consulting. He has extensive expertise in journey mapping, segmentation, experience design and CX-led digital transformation, with specialist knowledge of the financial services sector. Greg possesses excellent delivery ability with knowledge of how to combine customer-centric principles with business objectives, ensuring any recommendations and ideas are pragmatic and deliver value.
Greg Beckett
Senior Consultant
Kirsty Baldwin
Kirsty BalwinKirsty Balwin| Finance Managerlinkedin icon



Born and raised in sunny South Africa, Kirsty came to London over a decade ago, gaining experience across different financial functions since then. Kirsty spent six years in an operations and finance role in a management consultancy before being lured by the English Rugby Football Union (RFU) as a financial accountant. With rugby out of her system (and 2015 World Cup tickets secured), Kirsty is now kept on her toes by the consulting team at Gate One, where each day is a different but pleasurable challenge.

Kirsty is also a qualified cosmetologist, natural and holistic therapist and Swarovski Crystal jewellery maker.
Kirsty Baldwin
Finance & Operations Manager
Ben Passmore
Ben PassmoreBen Passmore| Managerlinkedin icon



Ben has five years’ experience working across multiple energy and utility companies. Ben has a broad industry view of best practice in the electricity sector in particular, having worked across three of the major network operating companies. Ben is a specialist in the RIIO framework and is highly experienced in asset management, business strategy and performance improvement transformations.


18 July 2019Clear problem definition is critical to an effective innovative solutionHow Ovo Energy and Chris Boardman tackled barriers to cycling to improve sustainability...
Ben Passmore
Manager