Our team of experienced consultants work together with energy, passion and determination to deliver lasting change for our clients. They also take pride in growing our business (and like to have plenty of fun doing so). Their activities outside of the office are pretty cool too. Meet our leaders, some of our consultants and our support team below.

Melanie DickinsonMelanie Dickinson| Recruitment Managerlinkedin icon

If you’re considering opportunities with Gate One you’ll probably get to know Mel, who in the past has recruited for agency and professional services firms alike. Gate One’s entrepreneurial firm culture suits her style: a fighting spirit and a learned bias for innovation, which she says comes from growing up in New Zealand. She finds recruitment appealing because everyone has a narrative – she enjoys listening to people’s stories and seeing what they can bring to our team.

Mel came to London for one year and 20 years later she’s still here, married to a Brit, and has two boys.
Melanie Dickinson
Recruitment Manager
Nick Kennell
Nick KennellNicks Kennell| Client Directorlinkedin icon

Nick leads our health team and has over 13 years’ experience in consulting and as an economics teacher. He is an expert at translating strategy into real, deliverable priorities to achieve results for senior executive teams.

In the health sector he works across provider, regulator and commissioner environments to develop system-wide and organisational strategies and improvement initiatives that balance quality of care, financial sustainability and operational performance. Nick can also draw on a range of experiences in several other sectors.

Nick has run several ultra-marathons and as a retired rugby enthusiast he is working on his unfinished novel.

23 July 2018Shaping our legacy in healthGate One is proud to support TEDxNHS 2018...
24 May 2018The health sector financial improvement mythSwitch attention from the catch to the throw...
24 October 2017Trust the TrustHospital performance will only have a chance to recover when stakeholders get together. #TrusttheTrustNHS...
Nick Kennell
Client Director
Umbar Shakir
Umbar ShakirUmbar Shakir| Client Director & Digital Leadlinkedin icon

Umbar is head of digital at Gate One. She has 17 exciting years’ experience in digital and has delivered end to end digital transformation in a wide range of businesses and sectors, from strategy and portfolio direction to digital innovation and culture change. She is passionate about digital and its power to help organisations and their customers discover new ways of doing business and living their lives.

Umbar is a freelance digital artist and photographer and has been published in major international fashion magazines including Elle and Asiana. She also designs skins for 3D virtual reality gaming via Second Life.

29 January 2019Humanising technology in housingDigital transformation to improve customer experiences in housing isn’t about the tech....
9 May 2018How digital drives better insightsDigital solutions have immense power for everyone if harnessed in the right way....
17 April 2018Making Digital CountHow to create real value and growth from digital...
13 March 2018Breaking free: when legacy lets you downLetting go of legacy housing systems in favour of modular best in breed technologies can give housing associations a better...
9 March 2018Joining the data dots in public housingHousing associations capture a lot of data as they go about delivering their repairs services, but they don’t always exploit...
6 March 2018How digital transformation delivers an experience led housing serviceTargets for improved operational efficiency and a better experience for service users needn’t be mutually exclusive...
Umbar Shakir
Client Director
James CumberlandJames Cumberland| Managerlinkedin icon

Having started his career six years ago at a big four firm, James joined Gate One in 2015. Specialising in large scale IT enabled change and enterprise portfolio management, James has delivered complex transformation programmes across multiple industries. Most recently he worked with a Group CIO to redefine their operating model, organisation design and governance framework.

James is Gate One’s knowledge lead, which involves developing compelling go to market propositions and methodologies. Away from work he enjoys exercising, which currently entails pounding the streets of London training for the Brighton marathon, and socialising with friends.

29 October 2018IT doesn't have to look good... IT just has to workDigital transformation is upon us. But new technologies need to add value for a better customer experience....
James Cumberland
Tim Phillips
Tim PhillipsTim Phillips| Managing Partnerlinkedin icon

Tim is a senior business leader and consultant with over 25 years’ experience crafting and delivering major strategic programmes across many large UK and global businesses. His focus and passion are to enable organisations to make better decisions. As the digital and physical worlds blur, now is a particularly exciting time to be helping ambitious businesses shape their actions for the future.

Tim gets great satisfaction from the singular moment when plans turn into irreversible action, and believes it all ultimately comes down to people. He is no stranger to this having survived the BBC reality TV show ‘SAS: Are you tough enough’!

26 April 2018Making sense of CRMWhy does CRM over-promise and under-deliver so often?...
8 February 2018Talking to the outliersFirms should focus their resources post-merger on two small groups of staff: the enthusiasts and the sceptics....
Tim Phillips
Managing Partner
Lucy RichardsonLucy Richardson| Senior Consultantlinkedin icon

Lucy has over five years’ experience in consulting and research settings, with further experience in the health sector. She has worked with senior stakeholders in public, private and third sector organisations on complex global programmes; these have included changes to structures, processes, technology and organisation behaviours. Lucy’s consulting approach is complemented by an expertise in psychology, gained from her BSc and MSc degrees, and coaching training.

At Gate One, Lucy focuses on the public and health sector, and is an active part of the change management team. A keen traveller, Lucy has recently returned from exploring South America, completing a 5-day trek to Machu Picchu.

20 September 2018Why Brexit matters in housingHousing Associations must start planning for Brexit now....
2018 MCA awards2018 MCA awards22 January 2018Gate One is an MCA Awards 2018 finalistNominations in three categories including the Consulting excellence award for client service & value...
Lucy Richardson
Senior Consultant
Kirsty Baldwin
Kirsty BalwinKirsty Balwin| Finance Managerlinkedin icon

Born and raised in sunny South Africa, Kirsty came to London over a decade ago, gaining experience across different financial functions since then. Kirsty spent six years in an operations and finance role in a management consultancy before being lured by the English Rugby Football Union (RFU) as a financial accountant. With rugby out of her system (and 2015 World Cup tickets secured), Kirsty is now kept on her toes by the consulting team at Gate One, where each day is a different but pleasurable challenge.

Kirsty is also a qualified cosmetologist, natural and holistic therapist and Swarovski Crystal jewellery maker.
Kirsty Baldwin
Finance & Operations Manager
Alex McEvoy
Alex McEvoyAlex McEvoy| Partnerlinkedin icon

A founding partner of Gate One, Alex is proud of our pioneering spirit and strong camaraderie. He enjoys developing innovative solutions for transformation challenges and likes nothing more than toasting the shared hard yards of a job well done.

Working principally in the financial services and public sectors, he has extensive experience of hands-on delivery of high profile, complex global transformation programmes, governance of £multi-billion change portfolios and building organisations’ capability to deliver change themselves.

Now with a young family, Alex does what he can to indulge his passions for travel and sport. He looks forward to returning to previous exploits such as a self-guided 4×4 safari through Botswana.

2 May 2018Micro-services in the insurance sectorDigital transformation with less implementation risk...
28 July 2016A recipe for action: developing strategic flexibility after BrexitFor many UK businesses, this has probably never been truer. The vote for Brexit has taken many by...
Alex McEvoy
David Holliday
David HollidayDavid Holliday| Partnerlinkedin icon

Organisations are facing unprecedented levels of change and digital disruption. As a founding partner of Gate One, David is excited about the endless opportunities that this provides and is inspired by the incredibly talented team around him who are helping our clients to meet their transformation needs head on.

Having worked across a broad range of FTSE100 organisations for 20 years, David specialises in complex digital, portfolio and enterprise-wide target op model transformations. He regularly coaches and challenges board level teams to lead effective change.

David is also an active investor and a board member of several start-ups. He is fascinated by the innovation process and how to infuse the entrepreneurial mindset into larger organisations.

16 November 2017Supporting young local entrepreneursThe next chapter in Gate One's contribution to our community...
David Holliday
Kirsten HackettKirsten Hackett| Digital Marketing and Talent Coordinatorlinkedin icon

Kirsten has over four years’ marketing experience after graduating from her degree in marketing and international business in 2014. She began her career in New Zealand promoting pushchairs, after which she moved into the public sector to sell the Kiwi dream as a marketing advisor for the Ministry of Business, Innovation and Employment. Kirsten is a passionate digital marketer who loves to get stuck in and learn new things. Having been in the UK for only two weeks before joining Gate One, she spends her spare time exploring the great sites of London.
Kirsten Hackett
Digital Marketing and Talent Coordinator
Simon DennisSimon Dennis| Partnerlinkedin icon

A childhood spent climbing the Lake District fells and a consulting career forged in complex business transformation have firmly convinced Simon that the more painful the ascent, the better the views.

Simon has spent over 15 years leading and delivering change programmes in multiple sectors, with a focus on healthcare and life sciences. He specialises in helping leadership teams to achieve large scale change execution and culture shift.

A founding partner and director of talent at Gate One, Simon passionately believes that building a growth mindset culture of coaching and continuous improvement creates profound development opportunities for our consultants and lasting change for our clients.

18 September 2018Being the best consultants we can bePart Two: Simon Dennis' interview on the Climb in Consulting Podcast Series....
17 September 2018Gate One's approach to consultingPart One: Simon Dennis' interview on the Climb in Consulting Podcast Series....
1 March 2018Are consultants ready for radical transparency?Aspiring to higher standards of accountability and authenticity...
16 January 2018Re-thinking talent in consultingWhy autonomy, mastery and purpose matter most...
Simon Dennis
Caro Ruttledge
Caro RuttledgeCaro Ruttledge| Client Director and Change Leadlinkedin icon

Caro has over 14 years’ experience within consulting and financial services, having worked for a major bank and big four firm in both Australia and the UK. As Gate One’s change lead, her professional focus is supporting organisations to design, activate and embed strategic transformation programmes, whilst applying creative approaches to facilitate and accelerate behaviour change. Caro is passionate about coaching, and supporting client teams to develop their skills leading and embedding change.

As an Australian, Caro enjoys exploring London’s restaurants, theatres and historical sites, travelling as much as possible, and getting outside to celebrate any (comparatively rare) day with blue sky.

9 January 2019Listen for the stories to shout aboutChange programmes often focus on what to say to convince people to change. Instead, pausing to listen can help them...
4 October 2018Developing leaders to role model changeHow you can better prepare leaders as successful change ambassadors in an organisation....
Caro Ruttledge
Principal & Change Lead
Maximilian TurunenMaximilian Turunen| Principallinkedin icon

Maximilian has ten years’ experience working in regulatory change concentrating on the financial services sector. He has previously worked with capital markets clients on new large-scale regulations such as the Volcker Rule and MiFID II. He has helped clients with rule interpretation and trading strategies as well as the creation of efficient business solutions to ensure regulatory compliance.

In his most recent role as the MiFID II Investor Protection lead, Maximilian worked on complex conduct requirements with internal business stakeholders and closely cooperated with relevant industry forums. His client focussed approach in dealing with regulatory change sits squarely in Gate One’s values-based transformation capabilities for financial services.

Outside of work he keeps busy teaching and travelling.

8 February 2019Regulating fintech - herding tech-savvy cats?Fintech companies may feel that regulation is counterintuitive to innovation. Maximilian Turunen considers the upside of fintech regulation....
17 January 2019Owning up to past misdeeds: self-regulation as a cure for market conduct issuesHow banks can learn from others, such as cryptocurrencies, to drive positive change....
5 December 2018Walls don't make a fortressOur paper, 'Walls don't make a fortress', provides actionable insight into how financial crime frameworks can be reviatalised....
17 October 2018Financial Services: Deal or No DealThe looming Brexit deadline is causing uncertainty for all industries, particularly the financial sector. ...
Maximilian Turunen
Gurpreet VirkGurpreet Virk| Managerlinkedin icon

Gurpreet spent seven years working for a big four and global consultancy on technology-enabled business transformation programmes before joining Gate One. He specialises in delivering technology and digital operating models, IT strategy and business service design. He is passionate about driving customer value by breaking down complex technical concepts in customer focused solutions.

Most recently, he designed a global multi-channel marketing model for a leading pharmaceutical company. Gurpreet leads Gate One’s technology TOM proposition.

Outside of work, Gurpreet recently ran three marathons in three months! When he’s not running, he enjoys experiencing the exciting London food scene.
Gurpreet Virk
Sarah HardySarah Hardy| Junior Consultantlinkedin icon

After completing her History degree, Sarah spent 2 years with a large consultancy before moving to Gate One in June 2018. She has experience designing and delivering large transformation programmes across multiple sectors including Health, Public Sector, Utilities, and Financial Services.

Internally, Sarah has taken the lead on Continuous Personal Development, and is also on the Summer 2019 GateAway team – both of which align with Sarah’s interest in people development.

Outside of Gate One, Sarah loves to read books, explore new places, and have friends round for dinner. In short, Sarah aspires to have a ‘hygge’ life.

5 September 2018In pursuit of happinessSarah Hardy reflects on the beginning of her consulting career, opening up about her search for a fulfilling career path....
Sarah Hardy
Junior Consultant
Mark Warren
Mark WarrenMark Warren| Finance & Operations Directorlinkedin icon

Mark’s approach goes back to watching his father design the world’s most innovative vessels: world class is perfectly possible and starts with great design and pragmatic creativity. Mark was previously Head of Performance at Crossrail where he supported organisations to develop strategy, deliver projects and communicate results. He has deep expertise in portfolio management, reporting and performance data analysis and visualisation. As a finance director, he has enjoyed responsibility for all aspects of finance, strategy, pricing, IT and operational delivery.

When not working, Mark is often found, camera in hand, seeking to get the elusive perfect landscape shot.
Mark Warren
Finance & Operations Director
Grace Blundell
Grace BlundellGrace Blundell| Managerlinkedin icon

Grace has a strong track record of strategic design and programme delivery with over six years’ experience delivering in complex operational and asset intensive environments. She has worked on large complex programmes with senior leaders in organisations in both the public and private sector, and has been involved in all stages of a programme lifecycle, from development of the business case to the deployment or commissioning phase.

Grace is a keen traveller and has recently explored southern Africa where she tested the boundaries of her comfort zone through sky-diving and quad biking over some of the world’s biggest sand dunes. She enjoys dancing and trying out unusual gym classes.

10 September 2018We are all empowered to shape our NHSGrace Blundell attended this year's TEDxNHS event, based on 'Shaping our Legacy'....
26 January 2018Winter: the accidental emergencyShifting from fire fighting to sustainable solutions: supporting the move to Accountable Care Systems...
Grace Blundell
Selina Hundal
Selina HundalSelina Hundal| Managerlinkedin icon

Selina is an experienced management consultant with expertise in process improvement and change management. She started her career at a big four firm, working with FTSE 100 clients on large transformation programmes, progressing on to an in-house consulting role at a major retailer. Here she led many change programmes to improve operational efficiency in several business areas.

Throughout her career Selina has played an active role in partnerships with charities, something she continues to do as Gate One’s CSR lead. Outside of work Selina enjoys reading her trusted Lonely Planet guide – deciding on the next adventure, spending time with her family or baking up some delights in the kitchen.

13 July 2018The transformation power of enterpriseCSR fundraising for young people on London's South Bank...
17 May 2018Rat Racing to over £3,500 for our CSR PartnerChanging lives on London's South Bank...
18 July 2017Choose the right CSR partner to be effective: Know yourselfHow to add value to the community and your employees....
Selina Hundal
Senior Consultant
Ben TyeBen Tye| Client Directorlinkedin icon

Ben leads our retail, consumer business and manufacturing sectors. He specialises in scaling innovation into transformation and has led both lean, agile innovation teams and large-scale programmes. He particularly focuses on the people and cultural change required to create long lasting value. He has over 20 years consulting experience.

Ben has a great track record in growing consulting businesses. He has held partner and VP roles responsible for creating new services and building teams at well-known consulting and technology firms in the UK.

As a keen record collector and guitarist, when he’s not creating dishes in the kitchen Ben enjoys listening to and playing music.
Ben Tye
Client Director
Ali El MoghrabyAli El Moghraby| Marketing Managerlinkedin icon

Having qualified as an accountant in a big four firm, Ali spent three years in forensic accountancy investigating fraud and quantifying corporate disputes. Her passion for finding more creative ways to engage the market out-shone her interest in any creative accounting techniques she uncovered, so she became a chartered marketer, first within accountancy and then in construction consultancy. Ali was a freelance marketer in the professional services sector for four years before joining Gate One.

Ali is very protective of our brand and likes nothing more than starting conversations that have Gate One clients at their heart…well, that and having a laugh with her children.

26 November 2018Supporting exceptional customer experience in housingGate One is proud to sponsor Inside Housing's Customer Experience Conference & Exhibition....
6 September 2018Maximilian Turunen joins our team as principalMaximilian Turunen joins us to support financial services clients with their major regulatory change challenges....
19 June 2018The Annual Gateaway 2018Not a Powerpoint slide in sight...
Ali El Moghraby
Marketing Manager
Sarah KinvigSarah Kinvig| Finance & Operations Assistantlinkedin icon

Raised in New Zealand, Sarah completed her BA in Criminology and Psychology at Victoria University before seeking a new adventure across the other side of the world. London called, and during her time here she has used her statistical analysis skills to become an experienced data analyst working in the financial services industry, joining Gate One to expand these skills in the management consultancy industry.

Sarah is a typical kiwi and will literally jump at the chance to do anything outdoor adventure or adrenalin packed, getting her bungy jump fix before she left.
Sarah Kinvig
Finance and Operations Assistant
James cooperJames Cooper| Client Directorlinkedin icon

James accumulated over a decade of Big Four consulting experience in the UK and Australia prior to joining Gate One. He has driven transformative change in a range of public and private sector multinationals and now leads Gate One’s Travel & Transport sector.

A proven problem solver, James specialises in operating model design, portfolio management, customer strategy and experience, and performance improvement. James relishes building high performing teams to work side by side with clients on their most complex and high profile programmes.

James is a seasoned explorer with his countries visited tally at 40 and counting, including a 2017 visit to France where he fulfilled his lifelong dream of representing Great Britain in the (now IOC-recognised) sport of Ultimate Frisbee.

18 July 2017Why Beautiful Operating Models FailReal change needs a non-traditional approach...
James Cooper
Client Director
Gemma SarjeantGemma Sarjeant| Principallinkedin icon

Gemma started her consulting career at a Big Four firm delivering complex business change programmes. She has ten years’ experience focused on the pharmaceuticals, consumer business and retail sectors, working in areas such as complex programme and change management, supply chain operations and post merger integration. Gemma believes the best way to ensure excellent project delivery is to work collaboratively with clients to build results that stick.

Gemma enjoys exploring the world on two wheels, two skis or a surfboard, and will try to cram in a European mini-break at any given opportunity.

20 February 2018Beyond the 30-day planTaking a patient, longer-term view of post-deal implementation is the only realistic way to deliver synergies from complex...
6 February 2018Opening the gate to the next chapterGemma Sarjeant reflects on what makes Gate One different and why she loves working here...
Digital SantaDigital Santa20 December 2017Reinventing Santa Inc.A festive take on boosting Santa's digital capability ...
7 April 2017Integration cultureManaging the people dimension of a complex integration...
Gemma Sarjeant
James BrewinJames Brewin| Consultantlinkedin icon

In 2014 James decided the best way to combine his fascination with business and the people skills he honed as a teacher was to become a consultant. He joined a big four firm and spent over three years working on major public sector digital and commercial transformation programmes, developing his skills in project and programme management, business case development and operating model design.

At Gate One, James has supported one of the UK’s largest retailers in the redesign of its operating model. He is helping to build Gate One’s digital capabilities and is undertaking a Digital Strategy course with Google.

Outside work, James loves endurance sports and travel.

4 December 2018Did Spotify steal from Caesar?What history can teach us about transformation excellence....
1 August 2018Love Island: a lesson in engaging your customers in 2018James Brewin digs beneath the surface of Love Island's success....
James Brewin
James SwaffieldJames Swaffield| Client Directorlinkedin icon

James leads our Government and Public Services sector. He joined Gate One in 2015 after having worked across policy-making and big four consulting for the previous 12 years. Specialising in large scale strategy development and delivery, he has worked across central and local government, third sector organisations and those businesses that provide public services. Most recently he has been supporting clients across the NHS and local government in achieving their ability to deliver high-quality services more effectively.

Outside of work, James enjoys travelling the world with his family.

6 February 2019A statistical experiment: New Zealand's Housing Affordability Measure (HAM)Housing affordability is a notoriously difficult thing to define, the New Zealand government has found a way to measure it...
31 January 2019Strategic resilience through Brexit: A way to spring back from the Spring of 2019Proactive use of strategic resilience tools will enable UK PLC to manage the threats and optimise opportunities from Brexit....
21 December 2018Becoming a latte papaFollowing the birth of his first child, James Swaffield discusses why he took shared parental leave....
8 August 2018Gate One selected for BBC Consultancy Services Framework IIGate One is on the BBC’s new Consultancy Services Framework II....
James Swaffield
Client Director
Jen NixonJen Nixon| Managerlinkedin icon

Jen joined Gate One in January 2018 having previously worked as a consultant for over four years in a big four firm. Specialising in large scale change and programme management, Jen has delivered complex transformation programmes primarily across the financial services sector. Most recently, she has worked with clients to support their Brexit programmes as well as helped firms to re-design their governance frameworks.

Away from work Jennifer enjoys travelling and socialising at one of London’s many brunch spots. She is also a frequent runner, currently training for the London marathon.

11 December 2018Christmas and Commerce: the double-edged swordHow retail and consumer industries can be sustainable over the Christmas period....
24 September 2018Green is the new blackHow fashion must turn to sustainability to survive the fall of the high street....
21 March 2018How to plan through the Brexit fogBrexit is the most significant change programme the UK will ever see. How can firms manage its many...
Jen Nixon
Mark Davis
Mark DavisMark Davis| Head of Business Developmentlinkedin icon

Mark is Head of Business Development at Gate One. His focus is on helping Gate One and prospective clients find each other through the myriad of client requirements and fog of consultancy companies. Having started his career as a consultant within strategy and marketing, Mark has helped build successful brands and drive revenue for small start-ups and Global 50 companies alike.

Outside of work, Mark is a keen property developer, with a number of successful projects behind him.
Mark Davis
Head of Business Development
Alex JewkesAlex Jewkes| Senior Consultantlinkedin icon

Prior to joining Gate One, Alex’s career involved working on business change projects in an international consulting firm and delivering digital transformation programmes in a London-based management consultancy. He also has experience as a brand specialist, with responsibility for developing online product exposure.

Now at Gate One, Alex is supporting a major European packaging firm with a customer segmentation project. He is also involved in supporting the growth of our digital proposition and capabilities in the travel and transport sector while supporting an incubator business concept.

Away from work, Alex is training for his next triathlon and enjoys throwing various cooking ingredients around the kitchen.
Alex Jewkes
Senior Consultant