The client had recently set up a new Operational Performance function to help improve the efficiency and effectiveness of the way in which it carries out its core business activities. The Operational Performance function was looking to embed a culture of continuous improvement to be driven centrally but managed and supported by local teams.

They required targeted support to provide assurance and advice on the design of the Operational Performance model and support in implementing the model across the entire organisation. To kick start the implementation a Continuous Improvement toolkit needed to be developed and training delivered to key stakeholder groups. In addition, some short term continuous improvement interventions were required across the business as well to identify some other quick wins for the organisation.


“The whole Gate One team has made a big difference, giving us the momentum and expertise we needed to really make an impact. As a result of the engagement, we have seen a real step change.”

Head of Operational Performance


Short targeted support to provide assurance and build momentum: Our approach was designed to ensure we ‘hit the ground running’, delivering targeted momentum to on the ground Continuous improvement interventions whilst ensuring effective knowledge transfer to the client’s team.

A partnering approach with the client team: Taking on both a leadership and mentoring role throughout and bringing them on the journey was key to success. We built on the successful start that they had already made, ensuring that the foundations were solid before further developing both the organisation’s CI toolkit and delivering Lean interventions and upskilling simultaneously.

We developed a clear Vision and Future Operating Model for the function, supported by a detailed implementation plan to build the function at the right pace given the organisational context and priorities. We deployed the changes iteratively to ensure an effective implementation that built upon lessons learned as we go.


Fundamentally accelerated implementation on the prioritised areas where we could add most value and supported the client team to ensure they could manage the remainder of the implementation internally. Derived sufficient momentum and effective delivery to ensure that the Operational Performance function was stood up for a sustainable successful implementation.

A deep SME review of the Operating model verified the design of the function and incorporated best practice where appropriate, giving confidence in the functional model and ability to deliver its objectives.

Delivered quick wins and rapid results through targeted continuous improvement interventions and the identification of performance improvement solutions to demonstrate the benefits of continuous improvement to the wider organisation. This in turn accelerated the desired culture change.