Gate One, in partnership with AEG, has been shortlisted in the ‘Customers at the Heart of Everything – SME’ category at the UK Customer Experience Awards 2020.

The business and digital transformation consultancy has been recognised for its work with AEG to create a Europe-wide customer strategy, enabling the world’s leading sports and live entertainment company to deliver a consistently best-in-class, always experience across its venues and festivals.

David Forde, principal and customer experience lead at Gate One, said: “One of the biggest challenges that businesses face is the inescapable rise in customer expectations, as consumers become used to unprecedented levels of service, speed, personalisation and delivery. In such an environment, we’re pleased to have been named a finalist alongside some of the leaders in exceptional customer experience.”

In its 11th year, the UK Customer Experience Awards is aimed at organisations that strive to enhance the customer experience they offer in an innovative way.

The winners will be announced at a virtual awards ceremony on 15 October.


David leads our customer experience capability. A principal consultant with over 10 years’ experience, David has extensive expertise in both customer and digital transformation, strategy, product management and the use of experience and human-centred design.