OUR CAPABILITIES

Our capability areas accelerate and deliver our core services to clients. Our team uniquely blends these capabilities together to deliver change that counts.

DIGITAL

Regardless of your business drivers to respond to market disrupters, we understand the challenges and have the demonstrated ability to leverage technologies to help set you up for future success in the complex world.

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MAKING STRATEGY HAPPEN

Faced with ongoing uncertainty and the pressures to do more with less, how do you strategically optimise your resources and innovate for future growth? We can help you make the right decisions and actions to perform today and transform for tomorrow.

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TARGET OPERATING MODEL

In an ever more digital world customer expectations continue to exceed many organisations ability to meet them. It is clear that current operating model design practices are no longer sufficient.

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PEOPLE CHANGE

Digital transformation and challenging market conditions dictate that organisations need to operate differently. New behaviours, mindsets and ways of working are required to unlock greater productivity, innovation and speed – all while protecting the employee experience.

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MEET SOME OF OUR TEAM

Umbar Shakir
Umbar ShakirUmbar Shakir| Client Director & Digital Leadlinkedin icon



Umbar is head of digital at Gate One. She has over 17 years’ experience in digital and has delivered end to end digital transformation in a wide range of businesses and sectors, from strategy and portfolio direction to digital innovation and culture change. She is passionate about digital and its power to help organisations and their customers discover new ways of doing business and living their lives.


22 May 2019Data-driven culture and insights, delivering operational and customer improvementsWorking with our client, a housing association, to identify repairs and maintenance service blind spots and insights, developing a data-driven...
20 February 2019Leveraging digital platforms to improve Ireland's tenant experienceIreland's demand-focussed digital interventions are designed to bring innovation to the way social housing providers meet their customers' needs....
6 February 2019A statistical experiment: New Zealand's Housing Affordability Measure (HAM)Housing affordability is a notoriously difficult thing to define, the New Zealand government has found a way to measure it...
29 January 2019Humanising technology in housingDigital transformation to improve customer experiences in housing isn’t about the tech....
22 January 2019Enterprise data roadmap and governanceSupporting our Not for Profit client to address data silos and quality issues, with a prioritised data roadmap and improved...
10 January 2019Diversifying the New Zealand social housing marketWe analyse the New Zealand social housing market and the lessons for the UK....
15 December 2018Stronger together: A deep dive on Ontario's Housing Services CorporationOntario's provincial government has overcome social housing fragmentation by mandating a collective social housing provider organisation....
9 May 2018How digital drives better insightsDigital solutions have immense power for everyone if harnessed in the right way....
17 April 2018Making Digital CountHow to create real value and growth from digital...
13 March 2018Breaking free: when legacy lets you downLetting go of legacy housing systems in favour of modular best in breed technologies can give housing associations a better...
9 March 2018Joining the data dots in public housingBeautiful operating data holds the key to smarter service planning...
6 March 2018How digital transformation delivers an experience led housing serviceTargets for improved operational efficiency and a better experience for service users needn’t be mutually exclusive...
Umbar Shakir
Digital Lead
Brian DarbyBrian Darby| Client Directorlinkedin icon



Brian is an experienced consultant and programme director with eighteen years of consultancy and in-house operational experience both in the UK and Asia. He is passionate about helping leadership teams, be it through identifying what’s important and getting it done or driving turn-around programmes in challenging times.
Brian Darby
Making Strategy Happen Lead
James Cooper
James CooperJames Cooper| Client Directorlinkedin icon



James accumulated over a decade of Big Four consulting experience in the UK and Australia prior to joining Gate One. He has driven transformative change in a range of public and private sector multinationals. A proven problem solver, James specialises in operating model design, portfolio management, customer strategy and experience, and performance improvement. James relishes building high performing teams to work side by side with clients on their most complex and high profile programmes.


11 November 2020Using data to drive your operating model transformationJames Fullarton, director of architecture at Smith & Nephew, shares his experience of a data-driven approach to operating model transformation...
27 October 2020Giving customers what they want: better, faster and at lower costWhile businesses understand the significance of rising customer demands, many still lack the ability to meet them...
5 October 2020Tighter UK regulation proves a game-changer for William HillOrganisational agility is critical for businesses seeking to navigate an increasingly complex and volatile environment...
26 August 2020Operating model transformation for a FTSE 100 hospitality companyGate One facilitated a detailed design process for a FTSE 100 hospitality company with an ambitious IT transformation plan that...
30 July 2020Forecasting and planning improvement for a global coffeehouse chainConsolidating financial planning and analysis across all licensees of a global chain of coffeehouses...
20 July 2020Transforming project management capabilities for a leading research universityPreparing our client to deliver a substantial number of capital and non-capital projects over the next five years...
19 March 2020COVID-19: Lessons from helping organisations with their crisis responseGiven the fluidity of events, some of these perspectives may rapidly fall out of date. This article reflects our views...
29 February 2020Creating a culture of agility and innovation in a traditional technology functionA major sports and gaming organisation was facing key challenges to their technology function...
18 December 2019Why Beautiful Operating Models FailReal change needs a non-traditional approach...
4 October 2019Ghosts of TOMs past, present and futureTarget Operating Models are at the heart of Business Transformation, yet the approaches and methods are always changing...
22 August 2019Creating the law firm of the futureA global law firm with ambitions to transform their back office operations...
22 July 2019Defining the capabilities that underpin a leading practice global Cloud Operating ModelDefining a new Cloud operating model to better manage costs and improve information security across a global organisation...
10 July 2019Creating the vision at the heart of the education sectorMarket volatility and the need to deliver a greater student experience leaves many higher education establishments facing an uncertain future...
3 June 2019Facilitating the organisational transformation of a global, public sector service providerOvercoming uncertain revenue and changing market conditions by an operating model transformation and profitable diversification into new markets...
23 May 2019What a frisbee can teach us about good leadershipGood leadership is about hard work, graft and grit, all of which are the building blocks of success. James Cooper...
James Cooper
Target Operating Model Lead
Caro Ruttledge
Caro RuttledgeCaro Ruttledge| Client Director and Change Leadlinkedin icon



Caro has over 16 years’ experience within consulting and financial services. As Gate One’s people change lead, her professional focus is supporting organisations to design, activate and embed strategic transformation programmes, whilst applying creative approaches to facilitate and accelerate behaviour change. Caro is passionate about coaching, and supporting client teams to develop their skills leading and embedding change.


28 August 2020Coaching senior leaders through operating model transformationA global FTSE 100 was implementing a new marketing operating model. Gate One coached senior leaders through the change...
20 May 2020Gate One's new ChAgile® trademark reflects the company's contemporary approach to change managementA different type of change management, fit for a faster more ambiguous and agile world...
29 April 2020Building a collaborative leadership team to deliver changeOur client was undertaking a major operating model transformation, which was causing friction within their senior leadership team...
4 March 2020Developing leaders to role model changeHow you can better prepare leaders as successful change ambassadors in an organisation....
4 February 2020Connecting leaders in a global online travel agencyAn Edinburgh-based online travel agency was experiencing rapid growth and expansion, causing cultural clashes and resistance to change...
2 January 2020Embedding change into a FTSE 100 organisation's DNAOur client wanted to significantly improve their change management maturity over a period of 24 months and asked Gate One...
Aeroplane at the gateAeroplane at the gate28 November 2019Aligning strategic priorities for a FTSE 100 airlineSupporting the operations department to become more collaborative as a leadership team...
Group high fiveGroup high five22 November 2019Building a Change Centre of ExcellenceA FTSE 100 consumer goods company had a challenging global transformation agenda to deliver across almost all areas of the...
27 September 2019Embedding a new operating model in a FTSE 100 organisation's DNAOvercoming historical failed attempts of change to embed a new operating model...
People at the gymPeople at the gym21 September 2019Maximising your people powerDeveloping a future-proof HR strategy for a global manufacturing firm...
8 March 2019IWD spotlight: Caro RuttledgeCaro shares why she's passionate about gender equality in the workforce....
22 February 2019Delivering sustainable growth for one of Europe’s biggest airlinesMany years of successful and rapid expansion resulted in organisational complexity...
9 January 2019Listen for the stories to shout aboutChange programmes often focus on what to say to convince people to change. Instead, pausing to listen can help them...
Caro Ruttledge
People Change Lead

If you would like to speak to Gate One about how we can support you with your transformation journey please contact any of our team members.