Our client, a leading international London Market insurer, faced complexity in managing data for policies, premiums, claims, settlements and quotes, which were dispersed across several systems. This resulted in a significant amount of manual reconciliation within reporting, as well as a lack of confidence in data accuracy and data governance processes.
The organisation launched an initiative to develop a single point of truth, implementing an advanced big data infrastructure, and overlaying enhanced reporting dashboard across all business divisions/markets for management information (MI). However, the programme buckled under the weight of demand from all aspects of the business, and faced significant complexities in data migration.
Gate One conducted a rapid strategic review and, based on our deep data strategy and programme turnaround experience, implemented several changes:
- We engaged with executive stakeholders and end users to structure and prioritise the programme scope.
- We helped to embed and iteratively improve the new data governance policy.
- In particular, we helped define, prioritise and facilitate the resolution of risks and issues around data migration, conforming, cleansing and reconciliation.
- We helped shape the approach to how to drive the adoption of the MI to meet the variety of end user needs.
We significantly accelerated the delivery of a consistent, comprehensive and easy to use suite of dashboards for wholesale and retail insurance, which provided the Executive Leadership Team with a holistic view of market performance. Our client now has a single source of truth, allowing them to access and review accurate financials and MI on demand, whilst eliminating the painful monthly process of manual reconciliation.