CHALLENGE

Responding to cost pressures, digital advancements and regulatory change, our client had a challenging global transformation portfolio to deliver. They established a Change Centre of Excellence and sought a partner to help design and mobilise a new change management capability.

Historic attempts to build organisation change capability had been costly, complicated and had fallen very short of delivering the anticipated return on investment.

Our client had a vision of significantly improving their change management maturity over a period of 24 months, and asked Gate One to help galvanise their mobilisation efforts and support them on their journey.

APPROACH

Working in collaboration with our client, we designed the Change Centre of Excellence’s blueprint and service catalogue, as well as agreeing the priority roles and tools required for this initial stage of improving change capability.

To ensure the bespoke change methodology and toolkit was fit for purpose, Gate One designed and facilitated and immersive change accelerator event. The event bought together subject matter experts from across the globe to challenge and refine the new methodology to drive the most impact on business outcomes.

RESULT

This work provided a fundamental building block for the Change Centre of Excellence.

  • The bespoke toolkit was user-friendly and fully integrated into the PMO lifecycle. Ensuring programme managers considered people change implications and allocated sufficient budget to manage them.
  • Foundation to support the ongoing embedding of change management into the organisation’s DNA.
  • Provided consistent guidance to understand, predict and manage key barriers to embedding people change.

"Gate One were true partners who never stopped listening - they brought energy and challenge to the project and the output was fantastic!"

Director of change management

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Caro Ruttledge
Caro RuttledgeCaro Ruttledge| Client Director and Change Leadlinkedin icon



Caro has over 15 years’ experience within consulting and financial services. As Gate One’s people change lead, her professional focus is supporting organisations to design, activate and embed strategic transformation programmes, whilst applying creative approaches to facilitate and accelerate behaviour change. Caro is passionate about coaching and supporting client teams to develop their skills leading and embedding change.


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