CHALLENGE

In response to an increasingly challenging external environment, our client was reviewing their operating model, including structure, governance, process and culture.

The business advised that historically, any attempts at introducing new ways of working had resulted in limited success. Behaviours and processes typically reverted to the status quo, meaning programme benefits were not fully realised. The leadership team wanted an approach to ensure this did not happen again.

APPROACH

Gate One collaboratively developed a change approach to delivering the new operating model and helping departments move to the future state. Key to success was enabling leaders to prepare for and own the new ways of working, and planning the people change elements right from the beginning of the design phase – not after.

The approach included leadership alignment workshops, upskilling leaders and HR, defining clear change accountabilities, developing a bespoke change and readiness toolkit, and developing a longer-term change roadmap that integrated into ’BAU’ activities (eg the strategic planning and talent review lifecycles).

RESULT

For the first time our client was able to approach a complex transformation with leadership alignment – and confidence – to truly make a difference. The bespoke change approach:

  • secured wide-spread buy-in and commitment for the new Target Operating Model,
  • sustained Change and new ways of working, once the programme closed, and
  • enabled the organisation to be better able to lead future change, supported by a reusable toolkit and a more skilled and resilient team.

“Gate One provided excellent, well-pitched change management support to our Operations colleagues.”

Head of Organisational Development

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Caro Ruttledge
Caro RuttledgeCaro Ruttledge| Client Director and Change Leadlinkedin icon



JCaro has over 14 years’ experience within consulting and financial services, having worked for a major bank and big four firm in both Australia and the UK. As Gate One’s change lead, her professional focus is supporting organisations to design, activate and embed strategic transformation programmes, whilst applying creative approaches to facilitate and accelerate behaviour change. Caro is passionate about coaching, and supporting client teams to develop their skills leading and embedding change.

As an Australian, Caro enjoys exploring London’s restaurants, theatres and historical sites, travelling as much as possible, and getting outside to celebrate any (comparatively rare) day with blue sky.


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