Harnessing technologies to do business in new ways


Regardless of your business drivers to respond to market disrupters, we understand the challenges and have the demonstrated ability to leverage technologies to help set you up for future success in the complex world.

Navigating your digital decisions

The number of digital choices to make can easily overwhelm. Our digital strategy proposition delivers a vision of how you can better leverage digital in a way that drives your business’ objectives, needs and customer offerings. We enable clients to navigate their strategic choices to deliver a fit for purpose and future-forward roadmap clearly aligned to enhancing the customer experience, transforming business operations, and embedding iterative change into your ways of working to continually improve digital capabilities.

Desiging customer experiences and services for and of the future

Experience is the currency of today’s marketplace. Customers crave memorable and personalised experiences and reward those who continually delight and innovate. To be an organisation that deeply influences how customers think, feel and behave with your business, you need to intimately understand who your customers are. We support organisations to uncover rich customer-led insights to curate and craft market leading experiences and services that cultivate loyalty.

Gaining big insights from your big data

Data is nothing without insight. The ability to translate raw, binary data into rich, meaningful insights that accelerates your business forward is the key to unlocking real value in a dynamic marketplace. Data transformation isn’t all about data or technology. Putting your people at the heart of your data and analytics transformation is vital to embedding successful change and delivering meaningful results.


We support you to uncover your strategic digital choices, define your strategies and deliver value from digital investments. Our consultants couple their digital delivery expertise with strategic consulting knowledge to deliver meaningful and lasting digital change that counts.

Digital strategy

Navigating your digital strategic choices to deliver a vision and practical reality of how digital transformation can uniquely suit your business’ objectives, needs and customer offerings.


Scaled agile

Coaching your teams to deliver and integrate digital technologies into your organisations using Scaled Agile methods with a dollop of pragmatism.

data insight

Data and analytics

Supporting organisations to become data-enabled and deliver better business outcomes through actionable insights and evidence-based decision making.


We have been trusted to design and deliver digital transformation for a variety of private and public sector organisations. View our case studies.

Defining the capabilities that underpin a leading practice global Cloud Operating Model

Defining a new Cloud operating model to better manage costs and improve information security across a global organisation

Designing a FTSE 100 European-wide data analytics vision, operating model and roadmap

Addressing the substantial variations in data analytics maturity, processes, people and underlying technology across their European operations.

Transforming into a customer centric organisation

With ambitions to put the customer experience at the forefront of their organisation, this major tour operator needed a major digital transformation.


We genuinely believe that we offer a different way of working, which is innovative and entrepreneurial. Not only do our clients recognise this, but also a host of professional and industry bodies. As well as awards and recognition in transformation and innovation, we were the winner of five awards at the UK Digital Experience Awards 2016:

  • Best overall digital experience
  • Business transformation
  • Not for profit
  • Digital customer experience innovation
  • Best digital team


Our team of experts regularly shares their insights about digital transformation across a range of sectors. You can read some of them here.

2nd December 2019

Deploying AI and video analytics into retail

We recently hosted a breakfast seminar to explore the seismic changes AI and video analytics are having on the retail…
18th September 2019

Bring your people along for the data transformation ride

When leaders fail to align stakeholders or address legitimate staff concerns, data transformation jumps the tracks
9th September 2019

Make your data insights a means to an end, not an end itself

Don't get caught in the pilot trap, where you continue to experiment with data but fail to scale...


Umbar Shakir
Umbar ShakirUmbar Shakir| Client Director & Digital Leadlinkedin icon

Umbar is head of digital at Gate One. She has 17 exciting years’ experience in digital and has delivered end to end digital transformation in a wide range of businesses and sectors, from strategy and portfolio direction to digital innovation and culture change. She is passionate about digital and its power to help organisations and their customers discover new ways of doing business and living their lives.

22 May 2019Data-driven culture and insights, delivering operational and customer improvementsWorking with our client, a housing association, to identify repairs and maintenance service blind spots and insights, developing a data-driven...
29 January 2019Humanising technology in housingDigital transformation to improve customer experiences in housing isn’t about the tech....
22 January 2019Enterprise data roadmap and governanceSupporting our Not for Profit client to address data silos and quality issues, with a prioritised data roadmap and improved...
9 May 2018How digital drives better insightsDigital solutions have immense power for everyone if harnessed in the right way....
17 April 2018Making Digital CountHow to create real value and growth from digital...
13 March 2018Breaking free: when legacy lets you downLetting go of legacy housing systems in favour of modular best in breed technologies can give housing associations a better...
9 March 2018Joining the data dots in public housingBeautiful operating data holds the key to smarter service planning...
6 March 2018How digital transformation delivers an experience led housing serviceTargets for improved operational efficiency and a better experience for service users needn’t be mutually exclusive...
Umbar Shakir
Client Director
Steve Horan
Steve HoranSteve Horan| Principallinkedin icon

Steve is an experienced consultant who leads our agile at scale capability. He has deep experience across a range of business and IT delivery roles – both in the public and private sector – with a focus on agile delivery, data transformation and consumer businesses.

10 July 2019Quarter of a billion pounds in 48 hours: the data privacy icebergRecent ICO fines on British Airways and Marriot show the seriousness of Data Privacy...
Steve Horan
David Forde
David FordeDavid Forde| Principallinkedin icon

David leads our customer experience capability. He joined Gate One in January 2019 having led the customer experience practice for a large global consultancy. A principal consultant with over 10 years’ experience, David has extensive expertise in both customer and digital transformation, strategy, product management and the use of experience and human-centred design. He has worked across both the public and private sector and most recently set up an innovation lab in partnership with Google.
David Forde
Anthea Yeung
Anthea YeungAnthea Yeung| Managerlinkedin icon

Anthea is an experienced consultant in business transformation with an accomplished background in delivering digital, data and analytics solutions to tackle organisational challenges. Comfortably bridging the business and technical sides of organisations, she translates business intent into strategic initiatives to deliver effective and lasting changes.
Anthea Yeung

If you would like to speak to Gate One about how we can support you with your transformation journey please contact Umbar Shakir, digital transformation lead, on