DIGITAL TRANSFORMATION

How digital helps create value from customer experience

WE KEEP THINGS STRAIGHT-FORWARD

Our consultants couple their digital delivery expertise with strategic consulting knowledge to deliver meaningful and lasting digital change that counts.

AREAS OF EXPERTISE

We support our clients to uncover their strategic digital choices, define their strategies and deliver value from digital investments

STRATEGY DEVELOPMENT
DIGITAL STRATEGY

Navigating your strategic digital choices to develop digital strategies centred around real customer experiences and insights.

CUSTOMER EXPERIENCE

Focusing on the art of the possible to help you think more boldly about how to transform human experiences.

DIGITAL PORTFOLIO PLANNING

Providing leadership and advice on turning strategies into pragmatic and robust portfolio level plans.

DIGITAL DELIVERY PROGRAMMES
SCALED AGILE

Implementing and coaching your teams to apply scaled agile methodologies across your organisation.

CAPABILITY DEVELOPMENT

Our deep transformation expertise helps you build digital capabilities to land value from your investments.

PROOF OF CONCEPT DEVELOPMENT

We help you deliver scaled proof of concepts to ensure you get the best digital ROI and best in breed technology.

STRATEGY DEVELOPMENT
DIGITAL STRATEGY

Navigating your strategic digital choices to develop digital strategies centred around real customer experiences and insights.

CUSTOMER EXPERIENCE

Focusing on the art of the possible to help you think more boldly about how to transform human experiences.

DIGITAL PORTFOLIO PLANNING

Providing leadership and advice on turning strategies into pragmatic and robust portfolio level plans.

DIGITAL DELIVERY PROGRAMMES
SCALED AGILE

Implementing and coaching your teams to apply scaled agile methodologies across your organisation.

CAPABILITY DEVELOPMENT

Our deep transformation expertise helps you build digital capabilities to land value from your investments.

PROOF OF CONCEPT DEVELOPMENT

We help you deliver scaled proof of concepts to ensure you get the best digital ROI and best in breed technology.

OUR PREVIOUS WORK

Gate One has been involved in a wide variety of industry leading Digital Transformational Programmes. Some of our Digital case studies can be seen below. 

Digital e-commerce retail transformation

Our client was implementing a common digital e-commerce solution for travel retail across it’s five European airlines. The company was seeking to transition to a more collaborative aviation operating model, but was struggling to complete the opportunity assessment and business case.

Gate One provided programme assurance and management, including creating a full business case and financial model. Gate One developed the target operating model across the five separate airlines and the external retail partner. In addition, Gate One oversaw the selection of the strategic e-commerce partner, and defined and mobilised the programme.

End-to-end digital transformation

Our client implemented an omni-channel service delivery model, underpinned by a new CRM system across the entire organisation.

Gate One delivered an end-to-end digital transformation, covering all elements from omni-channel strategy, customer experience mapping, operating model design, building digital capabilities, piloting new technologies and customer channel migration – all underpinned by innovative culture change initiatives and a focus on benefits realisation.

 

Customer Experience Mapping

Our client was seeking to refresh their business strategy and improve customer satisfaction, against a backdrop of external challenges in the housing sector. Gate One worked closely with senior leadership, frontline teams and with end customers in order to map the client’s current journeys, refresh their customer personas and to define both a customer experience framework and transformation programme.

Ultimately Gate One enabled the client to move from anecdotal management to more insight led decision marking as well as providing the team with a stronger framework to focus their efforts on the changes that count most.

E-first culture

Our client needed to move from a mainly process led culture to a more customer experience led and digital culture. In particular focusing on service style, being more responsive to customers and making more empowered decisions at the frontline.

Gate One showed TGP the art of the possible for how they could envision their new culture working, ensuring we spoke to their purpose as an organisation. Through a combination of leadership coaching, customer experience development, agile delivery and scenario based employee training, Gate One helped the client better engage with and support their customers.

OUR PREVIOUS WORK

Gate One has been involved in a wide variety of industry leading Digital Transformational Programmes. Some of our Digital case studies can be seen below. 

TUI

Digital e-commerce retail transformation

Our client was implementing a common digital e-commerce solution for travel retail across it’s five European airlines. The company was seeking to transition to a more collaborative aviation operating model, but was struggling to complete the opportunity assessment and business case.

Gate One provided programme assurance and management, including creating a full business case and financial model. Gate One developed the target operating model across the five separate airlines and the external retail partner. In addition, Gate One oversaw the selection of the strategic e-commerce partner, and defined and mobilised the programme.

RHP

End-to-end digital transformation

Our client implemented an omni-channel service delivery model, underpinned by a new CRM system across the entire organisation.

Gate One delivered an end-to-end digital transformation, covering all elements from omni-channel strategy, customer experience mapping, operating model design, building digital capabilities, piloting new technologies and customer channel migration – all underpinned by innovative culture change initiatives and a focus on benefits realisation.

CATALYST

Customer Experience Mapping

Our client was seeking to refresh their business strategy and improve customer satisfaction, against a backdrop of external challenges in the housing sector. Gate One worked closely with senior leadership, frontline teams and with end customers in order to map the client’s current journeys, refresh their customer personas and to define both a customer experience framework and transformation programme.

Ultimately Gate One enabled the client to move from anecdotal management to more insight led decision marking as well as providing the team with a stronger framework to focus their efforts on the changes that count most.

GUINNESS PARTNERSHIP

E-first culture

Our client needed to move from a mainly process led culture to a more customer experience led and digital culture. In particular focusing on service style, being more responsive to customers and making more empowered decisions at the frontline.

Gate One showed TGP the art of the possible for how they could envision their new culture working, ensuring we spoke to their purpose as an organisation. Through a combination of leadership coaching, customer experience development, agile delivery and scenario based employee training, Gate One helped the client better engage with and support their customers.

VIEW ALL CASE STUDIES HERE

Umbar Shakir | Gate One Digital Lead

Umbar Shakir

Umbar is head of digital at Gate One. She has 17 exciting years’ experience in digital and has delivered end to end digital transformation in a wide range of businesses and sectors, from strategy and portfolio direction to digital innovation and culture change. She is passionate about digital and its power to help organisations and their customers discover new ways of doing business and living their lives.

If you are interested in discussing our digital services in more detail, please contact Umbar.

Umbar Shakir

Umbar Shakir | Gate One Digital Lead

Umbar is head of digital at Gate One. She has 17 exciting years’ experience in digital and has delivered end to end digital transformation in a wide range of businesses and sectors, from strategy and portfolio direction to digital innovation and culture change. She is passionate about digital and its power to help organisations and their customers discover new ways of doing business and living their lives.

If you are interested in discussing our digital services in more detail, please contact Umbar.

DIGITAL INSIGHTS

DigitalInsightsLatest NewsTarget Operating Model
29th October 2018

IT doesn’t have to look good… IT just has to work

Digital transformation is upon us. But new technologies need to add value for a better customer experience.
DigitalInsights
1st August 2018

Love Island: a lesson in engaging your customers in 2018

James Brewin digs beneath the surface of Love Island's success.
DigitalInsightsLatest NewsRetail
9th May 2018

How digital drives better insights

Digital solutions have immense power for everyone if harnessed in the right way.
Company NewsDigitalLatest News
2nd May 2018

Micro-services in the insurance sector

Digital transformation with less implementation risk

Click here to see other Gate One Insights and news

VIEW ALL DIGITAL INSIGHTSVIEW OTHER INSIGHTS

DIGITAL AWARDS

Winner of five awards at the UK Digital Experience Awards 2016.

To find out more please contact Umbar Shakir, Digital Lead at +44 (0)7841 947 119 or email umbar.shakir@gateone.co.uk