Harnessing technologies to do business in new ways


Regardless of your business drivers to respond to market disrupters, we understand the challenges and importantly, the opportunities of doing it well. Our team has demonstrated the ability to leverage technologies to help set you up for future success in the complex world.


Regardless of your business drivers to respond to market disrupters, we understand the challenges and importantly, the opportunities of doing it well. Our team has demonstrated the ability to leverage technologies to help set you up for future success in the complex world.

Navigating digital decisions

We enable clients to craft a vision and pragmatic roadmap of how digital can be better leveraged to drive your business’ objectives, needs and customer offerings.

Designing customer experiences and services for and of the future

We support organisations to uncover rich customer-led insights to curate and craft market-leading experiences and services that cultivate loyalty.

Making data work for your people

We empower clients to put people at the heart of their data and analytics-led transformation to better embed successful change and deliver meaningful business-driven results.


We support you to uncover your strategic digital choices, define your strategies and deliver value from digital investments. Our consultants couple their digital delivery expertise with strategic consulting knowledge to deliver meaningful and lasting digital change that counts.

Digital strategy

Navigating your digital strategic choices to deliver a vision and practical reality of how digital transformation can uniquely suit your business’ objectives, needs and customer offerings.


Scaled agile

Coaching your teams to deliver and integrate digital technologies into your organisations using Scaled Agile methods with a dollop of pragmatism.

data insight

Data transformation and insight

Supporting organisations in their transformation journey to be more data-driven and to enable their people to know how to use insight to make better decisions.



We have been trusted to design and deliver digital transformation for a variety of private and public sector organisations. View our case studies.

Defining the capabilities that underpin a leading practice global Cloud Operating Model

Defining a new Cloud operating model to better manage costs and improve information security across a global organisation

Designing a FTSE 100 European-wide data analytics vision, operating model and roadmap

Addressing the substantial variations in data analytics maturity, processes, people and underlying technology across their European operations.

Transforming into a customer centric organisation

With ambitions to put the customer experience at the forefront of their organisation, this major tour operator needed a major digital transformation.


We genuinely believe that we offer a different way of working, which is innovative and entrepreneurial. Not only do our clients recognise this, but also a host of professional and industry bodies. As well as awards and recognition in transformation and innovation, we were the winner of five awards at the UK Digital Experience Awards 2016:

  • Best overall digital experience
  • Business transformation
  • Not for profit
  • Digital customer experience innovation
  • Best digital team


Our team of experts regularly shares their insights about digital transformation across a range of sectors. You can read some of them here.

13th August 2020

Meaningful experiences – Consumer engagement in a touchless economy

How do we retain engagement and uniqueness as we move towards more touchless, virtual interactions with customers?
10th June 2020

The 5G revolution is coming – will you be ready in time?

5G technology is the next generation of mobile internet connectivity.
2nd December 2019

Deploying AI and video analytics into retail

We recently hosted a breakfast seminar to explore the seismic changes AI and video analytics are having on the retail…


Umbar Shakir
Umbar ShakirUmbar Shakir| Client Director & Digital Leadlinkedin icon

Umbar is head of digital at Gate One. She has 17 exciting years’ experience in digital and has delivered end to end digital transformation in a wide range of businesses and sectors, from strategy and portfolio direction to digital innovation and culture change. She is passionate about digital and its power to help organisations and their customers discover new ways of doing business and living their lives.

22 May 2019Data-driven culture and insights, delivering operational and customer improvementsWorking with our client, a housing association, to identify repairs and maintenance service blind spots and insights, developing a data-driven...
20 February 2019Leveraging digital platforms to improve Ireland's tenant experienceIreland's demand-focussed digital interventions are designed to bring innovation to the way social housing providers meet their customers' needs....
6 February 2019A statistical experiment: New Zealand's Housing Affordability Measure (HAM)Housing affordability is a notoriously difficult thing to define, the New Zealand government has found a way to measure it...
29 January 2019Humanising technology in housingDigital transformation to improve customer experiences in housing isn’t about the tech....
22 January 2019Enterprise data roadmap and governanceSupporting our Not for Profit client to address data silos and quality issues, with a prioritised data roadmap and improved...
10 January 2019Diversifying the New Zealand social housing marketWe analyse the New Zealand social housing market and the lessons for the UK....
15 December 2018Stronger together: A deep dive on Ontario's Housing Services CorporationOntario's provincial government has overcome social housing fragmentation by mandating a collective social housing provider organisation....
9 May 2018How digital drives better insightsDigital solutions have immense power for everyone if harnessed in the right way....
17 April 2018Making Digital CountHow to create real value and growth from digital...
13 March 2018Breaking free: when legacy lets you downLetting go of legacy housing systems in favour of modular best in breed technologies can give housing associations a better...
9 March 2018Joining the data dots in public housingBeautiful operating data holds the key to smarter service planning...
6 March 2018How digital transformation delivers an experience led housing serviceTargets for improved operational efficiency and a better experience for service users needn’t be mutually exclusive...
Umbar Shakir
Client Director
Steve Horan
Steve HoranSteve Horan| Principallinkedin icon

Steve is an experienced consultant who leads our agile at scale capability. He has deep experience across a range of business and IT delivery roles – both in the public and private sector – with a focus on agile delivery, data transformation and consumer businesses.

10 July 2019Quarter of a billion pounds in 48 hours: the data privacy icebergRecent ICO fines on British Airways and Marriot show the seriousness of Data Privacy...
Steve Horan
David Forde
David FordeDavid Forde| Principallinkedin icon

David leads our customer experience capability. He joined Gate One in January 2019 having led the customer experience practice for a large global consultancy. A principal consultant with over 10 years’ experience, David has extensive expertise in both customer and digital transformation, strategy, product management and the use of experience and human-centred design. He has worked across both the public and private sector and most recently set up an innovation lab in partnership with Google.

30 September 2020Gate One shortlisted at UK Customer Experience Awards 2020Gate One, in partnership with AEG, has been shortlisted in the ‘Customers at the Heart of Everything – SME’ category...
13 August 2020Meaningful experiences - Consumer engagement in a touchless economyHow do we retain engagement and uniqueness as we move towards more touchless, virtual interactions with customers?...
24 June 2020Rapidly designed vision for the future of in-store gamingA leading betting and gaming organisation was investing in transforming the in-store gaming experience across all of its circa 600...
4 May 2020Defining the European customer strategy for a leading global live events companyA leading sports and entertainment provider with a complex portfolio of venues and festivals across Europe wanted to maintain their...
David Forde
Anthea Yeung
Anthea YeungAnthea Yeung| Managerlinkedin icon

Anthea is a specialist in data and analytics with an accomplished background in delivering large complex transformation programmes to tackle digital and data challenges. Comfortably bridging the technical side with the business to overcome people and cultural barriers which come with change. She is passionate about delivering effective and lasting changes which enable more people to be empowered by data.

24 March 2020Digital, data and analytics strategy for a FTSE 100 life sciences organisationProving the value and future role of the digital, data and analytics function in a FTSE 100 life sciences organisation...
Anthea Yeung

If you would like to speak to Gate One about how we can support you with your transformation journey please contact Umbar Shakir, digital transformation lead, on