DIGITAL STRATEGY

Delivering long-lasting value and transformation from technology and data

A NEW AND FRESH APPROACH TO DIGITAL STRATEGY

The days of long and dense digital strategy decks are over. The pace of technological innovation and ever-changing customer expectations mean that traditional strategy methods cannot produce reliable three to five-year plans. Instead, we embrace an iterative test-and-learn approach to a digital strategy that continuously experiments, transforms and integrates on-the-ground insights.

Within our digital strategy offering, we focus in on four core areas.

UNDERSTAND WHY YOU NEED TO TRANSFORM

Why do you need to transform? Why are your customers' expectations and perceptions of you changing? Why and how is technology disrupting your business model?

WHAT IS YOUR TARGET STATE AND OFFERINGS

What are your digital ambitions? What will be your offering and what is the desired customer value proposition? What needs to change in your business model?

EXPLAIN HOW YOU WILL ACHIEVE YOUR VISION

How does you operating model need to change? How will you create the impactful value within your organisation? How will you implement effective governance?

LAUNCH AND REFINE YOUR TRANSFORMATION PROCESS

Consider your priority projects. Reflect upon your transformation leadership. Think about how you'll measure the impact of your initiatives. Assess how you will integrate lessons learnt and refresh your strategy.

OUR OFFERINGS

Our digital strategy offerings how you to navigate your digital choices and can be flexed to suit your organisation’s needs.

Understand why

Be clear on what value digital can provide your business and what role you want to play in the market.

Digital, innovation and design thinking accelerators

Digital diagnostic maturity assessment

Digital strategy business case

Outline what

Set out your digital vision, as well as the changes to your offerings and mode of operation.

Digital vision

Customer value proposition

Capability and business modelling

Explain how

Agree on your change agenda and the underlying operating model required.

Operating model, technology and enterprise portfolio review

Digital strategy roadmap

Proof of concept assessments

Launch and refine

Once launched, assess how you will continually iterate, learn and enhance your strategy.

Change portfolio management

Transformation governance

Transformation leadership coaching and development

OUR CREDENTIALS

We are privileged to be working with some of the UK’s largest and most innovative organisations on their most complex change programmes. Read our case studies here.

Digital, data and analytics strategy for a FTSE 100 life sciences organisation

Proving the value and future role of the digital, data and analytics function in a FTSE 100 life sciences organisation.

Digital innovation for delivering social housing repairs

A successful Tier 1 repair and maintenance provider for social housing wanted to explore a more innovative digital marketplace model for delivering repairs.

Define the European customer strategy for a leading global live events company

A leading sports and entertainment provider with a complex portfolio of venues and festivals wanted to maintain their 'best-in-class' service.

OUR INSIGHTS

Our team of experts regularly share their insights about the things that matter when it comes to digital. You can read some of them here.

READ MORE
CUSTOMER EXPERIENCEDIGITAL
13th August 2020

Meaningful experiences – Consumer engagement in a touchless economy

How do we retain engagement and uniqueness as we move towards more touchless, virtual interactions with customers?
5G fast connectionDATA TRANSFORMATIONDIGITALMAKING STRATEGY HAPPENMANUFACTURING
10th June 2020

The 5G revolution is coming – will you be ready in time?

5G technology is the next generation of mobile internet connectivity.

MEET SOME OF OUR TEAM

Umbar Shakir
Umbar ShakirUmbar Shakir| Client Director & Digital Leadlinkedin icon



With over 17 years’ consulting experience, Umbar’s passion is to help organisations and their customers discover new ways of doing business and living their lives.

Her award-winning work on many high-profile digital projects gives her a great perspective on the power of digital. Umbar has recently coached major social housing organisation’s executive teams in the art of the possible of digital and how this can transform customer experience and designing digital-first transformations.


22 May 2019Data-driven culture and insights, delivering operational and customer improvementsWorking with our client, a housing association, to identify repairs and maintenance service blind spots and insights, developing a data-driven...
20 February 2019Leveraging digital platforms to improve Ireland's tenant experienceIreland's demand-focussed digital interventions are designed to bring innovation to the way social housing providers meet their customers' needs....
6 February 2019A statistical experiment: New Zealand's Housing Affordability Measure (HAM)Housing affordability is a notoriously difficult thing to define, the New Zealand government has found a way to measure it...
29 January 2019Humanising technology in housingDigital transformation to improve customer experiences in housing isn’t about the tech....
22 January 2019Enterprise data roadmap and governanceSupporting our Not for Profit client to address data silos and quality issues, with a prioritised data roadmap and improved...
10 January 2019Diversifying the New Zealand social housing marketWe analyse the New Zealand social housing market and the lessons for the UK....
15 December 2018Stronger together: A deep dive on Ontario's Housing Services CorporationOntario's provincial government has overcome social housing fragmentation by mandating a collective social housing provider organisation....
9 May 2018How digital drives better insightsDigital solutions have immense power for everyone if harnessed in the right way....
17 April 2018Making Digital CountHow to create real value and growth from digital...
13 March 2018Breaking free: when legacy lets you downLetting go of legacy housing systems in favour of modular best in breed technologies can give housing associations a better...
9 March 2018Joining the data dots in public housingBeautiful operating data holds the key to smarter service planning...
6 March 2018How digital transformation delivers an experience led housing serviceTargets for improved operational efficiency and a better experience for service users needn’t be mutually exclusive...
Umbar Shakir
Client director
Suraj BaliSuraj Bali| Senior Consultantlinkedin icon



Suraj is a self-motivated, enthusiastic and delivery-focused consultant. He has over five years of consulting experience, working across a range of large-scale business and digital transformation programmes, supporting and managing projects.

His digital transformation experience and passion stems across the following areas: digital strategy, digital business design and digital capability modelling.
Suraj Bali
Senior Consultant
Clare Dunne
Clare DunneClare Dunne| Senior Consultantlinkedin icon



Clare is an experienced consultant who has worked across the end-to-end delivery lifecycle. Her passion lies in putting people at the heart of digital strategies and transformations to create empowering change for people, be they consumers or employees.

She has experience in developing innovation operating models, service design, design thinking and people-led change management.
Clare Dunne
Senior Consultant

If you would like to speak to Gate One about how we can support you with your transformation journey please contact Umbar Shakir, digital lead, on umbar.shakir@gateone.co.uk.