CHALLENGE

Our client, a successful Tier 1 repair and maintenance (RM) provider for social housing, wanted to explore a more innovative digital marketplace model for delivering repairs. In the face of emerging digital disruptors in the market who were delivering repairs faster and at lower cost – our client had identified a once in a generation opportunity to make an innovative shift in how their RM services operate.

APPROACH

We designed the vision through a series of interviews across operations, finance, commercial and technology and an accelerator event. This also resulted in the case for change, and high-level service model for the marketplace. We led pre-market engagement with technology vendors to inform functionality and business case costs.

RESULT

Our investment case and benefit modelling outlined that the marketplace would result in £2m savings from the third year of the full rollout.

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Grace Blundell
Grace BlundellGrace Blundell| Principallinkedin icon



Grace has a strong track record of strategic design and programme delivery with over six years’ experience delivering in complex operational and asset intensive environments. She has worked on large complex programmes with senior leaders in organisations in both the public and private sector, and has been involved in all stages of programme lifecycle, from development of the business case to the deployment or commissioning phase.


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