A highly federated healthcare and insurance provider, our client required a new Cloud operating model to better manage costs and improve information security across their global organisation.

The geographical divisions were at varying stages of Cloud adoption and maturity. Those with a very low maturity found it difficult to adopt practices in more mature geographies whilst leading divisions were frustrated by the lack of central infrastructure.


Working collaboratively with our client and each division, we adopted a structured three-phase approach:

  1. Engaging a cross-section of global stakeholders to diagnose the current state of challenges and opportunities and review the regulatory/governance considerations.
  2. Developing clear user stories, based on internal and external best practices, and designed the draft Cloud capability model.
  3. Testing, refining and iterating the model by engaging with key stakeholders. The recommendations were grouped into key initiatives supported by a pragmatic implementation plan.


Gate One created a tailored Cloud Capability Model for each area of the organisation to:

  • Provide divisions with structure and guidance to respond to key challenges for their current maturity stage.
  • Share leading practice insight, specific divisional observations and a set of recommendations.
  • Enable each division to implement an increased level of global Cloud maturity.

“The Gate One team were attentive and responsive to the needs of the business and produced a set of deliverables that are well thought through and of excellent quality.”

Global Enterprise Architect

James Cooper
James CooperJames Cooper| Client Directorlinkedin icon

James accumulated over a decade of Big Four consulting experience in the UK and Australia prior to joining Gate One. He has driven transformative change in a range of public and private sector multinationals and now leads Gate One’s Travel & Transport sector.

A proven problem solver, James specialises in operating model design, portfolio management, customer strategy and experience, and performance improvement. James relishes building high performing teams to work side by side with clients on their most complex and high profile programmes.

James is a seasoned explorer with his countries visited tally at 40 and counting, including a 2017 visit to France where he fulfilled his lifelong dream of representing Great Britain in the (now IOC-recognised) sport of Ultimate Frisbee.

19 March 2020COVID-19: Lessons from helping organisations with their crisis responseGiven the fluidity of events, some of these perspectives may rapidly fall out of date. This article reflects our views...
29 February 2020Creating a culture of agility and innovation in a traditional technology functionA major sports and gaming organisation was facing key challenges to their technology function...
18 December 2019Why Beautiful Operating Models FailReal change needs a non-traditional approach...
4 October 2019Ghosts of TOMs past, present and futureTarget Operating Models are at the heart of Business Transformation, yet the approaches and methods are always changing...
22 August 2019Creating the law firm of the futureA global law firm with ambitions to transform their back office operations...
22 July 2019Defining the capabilities that underpin a leading practice global Cloud Operating ModelDefining a new Cloud operating model to better manage costs and improve information security across a global organisation...
10 July 2019Creating the vision at the heart of the education sectorMarket volatility and the need to deliver a greater student experience leaves many higher education establishments facing an uncertain future...
3 June 2019Facilitating the organisational transformation of a global, public sector service providerOvercoming uncertain revenue and changing market conditions by an operating model transformation and profitable diversification into new markets...
23 May 2019What a frisbee can teach us about good leadershipGood leadership is about hard work, graft and grit, all of which are the building blocks of success. James Cooper...