CHALLENGE
Our client was undertaking an operating model transformation of the sales and distribution functions. This change evolved from both the operational lines and top-level strategy. The coordination of such large-scale change was causing some friction in the business as the organisation had not carried out such major transformation before. The senior leadership team did not have faith in their teams or the organisation to execute on tasks or strategy.
A competitor had recently gone into liquidation, displacing sales to our client and causing market disruption. The organisation saw the negative impact of the lack of digitisation within the market. They wanted to harness an opportunity to transform the currently disparate business and IT functions.
APPROACH
This six-month programme involved monthly touchpoints with leaders to work through a set of bespoke modules.
- Personal effectiveness and the science behind stress reactions and remaining grounded during demanding situations.
- Challenging operating model designs, aligning on dependencies and collaborating on what was needed to push forward.
- Individual coaching from operating model designers assigned to a workstream.
- Leading through IT transformation to better connect across workstreams and functions.
RESULT
Our client felt a tangible change in the openness of working relationships and therefore the effectiveness of teams. The agreed operating model design was delivered seamlessly due to the collaborative leadership at the top level.
New ways of working allowed the business to focus on how to future proof and be more resilient. Our client moved from a consensus-based culture who avoided confrontation to a more open and collaborative working environment. The programme has given their people the tools to frame discussions in a productive way and give individuals the psychological safety to challenge constructively.
As an Australian, Caro enjoys exploring London’s restaurants, theatres and historical sites, travelling as much as possible, and getting outside to celebrate any (comparatively rare) day with blue sky.
20 May 2020Gate One's new ChAgile® trademark reflects the company's contemporary approach to change managementA different type of change management, fit for a faster more ambiguous and agile world...
29 April 2020Building a collaborative leadership team to deliver changeOur client was undertaking a major operating model transformation, which was causing friction within their senior leadership team...
4 March 2020Developing leaders to role model changeHow you can better prepare leaders as successful change ambassadors in an organisation....
4 February 2020Connecting leaders in a global online travel agencyAn Edinburgh-based online travel agency was experiencing rapid growth and expansion, causing cultural clashes and resistance to change...
2 January 2020Embedding change into a FTSE 100 organisation's DNAOur client wanted to significantly improve their change management maturity over a period of 24 months and asked Gate One...
28 November 2019Aligning strategic priorities for a FTSE 100 airlineSupporting the operations department to become more collaborative as a leadership team...
22 November 2019Building a Change Centre of ExcellenceA FTSE 100 consumer goods company had a challenging global transformation agenda to deliver across almost all areas of the...
27 September 2019Embedding a new operating model in a FTSE 100 organisation's DNAOvercoming historical failed attempts of change to embed a new operating model...
21 September 2019Maximising your people powerDeveloping a future-proof HR strategy for a global manufacturing firm...
8 March 2019IWD spotlight: Caro RuttledgeCaro shares why she's passionate about gender equality in the workforce....
22 February 2019Delivering sustainable growth for one of Europe’s biggest airlinesMany years of successful and rapid expansion resulted in organisational complexity...
9 January 2019Listen for the stories to shout aboutChange programmes often focus on what to say to convince people to change. Instead, pausing to listen can help them...