Our Views
December 19, 2016

THE VIRTUOUS CYCLE – COST SAVING YOUR WAY TO BETTER CUSTOMER ENGAGEMENT

Process improvement is as important as customer experience Over the last few years “Digital” has become synonymous with “Customer Centricity.” Too often digital initiatives only focus, some might say obsess, on “the customer experience” and the impact on customer engagement…
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Digital Santa
Our Views
December 14, 2016

A (DIGITAL) CHRISTMAS TALE: EXPLORING SOME SEASONAL INNOVATIONS FOR SANTA INC

As well as partridges, turtle doves and calling birds, Christmas typically heralds an influx of digital investment for businesses. Festive cheer and loosening purses compel bosses to seek a step-change in their sales and customer service platforms to take advantage…
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mHealth app
Our ViewsRecent post
November 11, 2016

An App a Day, Keeps the Doctor Away – The age of mobile health has finally arrived

When companies like Apple take a direct interest in how patients get care, including installing an app called ‘Health’ on your phone by default, you can be sure that mobile health, or ‘mHealth’, is no longer about niche experimentation. It’s…
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Our Views
October 28, 2016

WHO’S SPENDING BRITAIN’S BILLIONS?

The public sector has a duty to ensure spending delivers value to the public. Austerity and the consequent ‘more for less’ agenda have left public sector organisations facing major efficiency and effectiveness challenges. In many cases, these public sector organisations…
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Innovation Insurance London
Our Views
August 25, 2016

Innovation in the London Insurance Market

If you’ve been to an insurance conference during the last year, you will have, no doubt, heard someone highlighting the need for ‘uberization’ in the market. Whilst the idea that the ‘big 3’ are going to be replaced with on…
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Our Views
August 4, 2016

How can insurers enter high growth, emerging markets & develop profitable businesses?

Flexible operating models and partnerships in insurers and the FS market With economic growth flat or negative across the developed world, companies large and small are looking to the emerging markets of Asia and South America to fuel the next…
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Our Views
July 28, 2016

A recipe for action: developing strategic flexibility after Brexit

“It’s hard to make predictions, especially about the future”, once said Niels Bohr, the quantum physicist. For many UK businesses, this has probably never been truer. The vote for Brexit has taken many by surprise. While the consequences are more…
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Our Views
July 20, 2016

In a world that overuses the word ‘innovation’ how can we cultivate a culture of innovation, whilst delivering exceptional client service?

“Innovation has nothing to do with how many R&D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R&D. It's not about money. It's about the people you have, how…
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Our Views
May 25, 2016

The Future of Financial Regulatory Compliance?

"The Utility model is the future for financial regulatory compliance." But how are banks faring with this major transformation?   Rise of the Utility Model The burden of regulatory compliance placed upon banks and other financial institutions has reached unprecedented…
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Our Views
March 15, 2016

Time to re-think Talent: Why entrepreneurial consultancies trump the ‘doomed’ Big Firm model when it comes to developing top talent

A perspective from Simon Dennis, Director of People & Talent at Gate One. Approaching our 50th consultant hire in our third year of trading has caused me a few moments of reflection recently: Can we now codify the DNA of…
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