We’ve worked across a variety of business and digital transformation programmes, and you can read about a range of case studies describing various challenges and opportunities our clients have faced. We are delighted that 93% clients rate us as exceeding or significantly exceeding expectations, when asked for feedback at the end of an engagement.

Retail
February 14, 2017

MAJOR HIGH STREET RETAILER | TRANSFORMATION, DEFINITION AND ROADMAP

THE CHALLENGE Our client is a major high street retailer in outdoor apparel. Faced with rapid changes in customer behaviours, the client has designed their entire organisational 5-year strategy around two clear digitally-enabled goals: understanding their customers and connecting their sales channels. To achieve their ambitious vision to grow by…
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Not for Profit
February 14, 2017

UK LOCAL HOUSING PROVIDER | ENTERPRISE MAPPING TO FOCUS VALUE DELIVERY

THE CHALLENGE Our client is a not for profit organisation, managing and maintaining a property stock of circa 9000 properties in South West London. As part of the clients Omnichannel Strategy vision, key enablers such a single view of customer data have been vital to drive the value from systems…
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Not for Profit
February 14, 2017

UK LOCAL HOUSING PROVIDER | CRM IMPLEMENTATION

THE CHALLENGE Our client is a not for profit organisation, managing and maintaining a property stock of circa 9000 properties in South West London. To significantly increase their CSI rating, and to shift 100% of all rent payments and booking repairs online by 2015,  our client sought to transform their service…
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power line
Public Sector
February 14, 2017

GOVERNMENT REGULATOR

THE CHALLENGE The client had recently set up a new Operational Performance function to help improve the efficiency and effectiveness of the way in which it carries out its core business activities. The Operational Performance function was looking to embed a culture of continuous improvement to be driven centrally but…
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Public SectorTransport
February 14, 2017

BUCKINGHAMSHIRE COUNTY COUNCIL | TRANSPORT PORTFOLIO REVIEW

THE CHALLENGE Our clients Transport Function is a partnership with an industry leading Engineering Firm, operating through an integrated services contract to provide passenger transport and all facets of road services, from routine maintenance to major capital schemes.  Faced with declining performance and customer satisfaction, the new Cabinet Member for Transportation commissioned…
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Public SectorTransport
February 14, 2017

GLOBAL TRANSPORT & INFRASTRUCTURE CONSULTANCY | SALES CAPABILITY DEVELOPMENT

THE CHALLENGE Our client is a global management consulting firm offering infrastructure advisory and consulting services to aviation, surface transport, infrastructure and government markets.  In an effort to increase  revenue through enhanced account management and  more targeted selling, our client sought to transform their sales capability to ensure their consultants…
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Not for ProfitPublic Sector
February 14, 2017

OUTSOURCED PROVIDER OF PEOPLE SERVICES TO GOVERNMENT | PROGRAMME PLANNING FOR MAJOR CONTRACTS

THE CHALLENGE As a leading provider of employability and other outsourced Government people services, our client required assistance in preparing for two major forthcoming contracts: 1. Work Programme Plus (WPP) was a major employability contract for returning people to work. The primary aim was to write a Programme Brief to…
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Financial Services
February 14, 2017

INDUSTRY LEADING TOUR OPERATOR | ORGANISATION, DESIGN AND IMPLEMENTATION

THE CHALLENGE The remit of the Distribution and Online (D&O) function within our client’s organisation is to optimise the distribution and sales of holidays and ancillary products through its channels. With customers searching for and buying holidays more through digital channels, this represents a massive shift from the traditional travel agent…
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Financial Services
February 14, 2017

FINANCIAL INFORMATION SERVICE PROVIDER | NEW PRODUCT DEVELOPMENT

THE CHALLENGE Our client was launching a strategically important new global regulatory and financial reporting product, using a group of global financial institutions as design partners to support design, development and testing of the application. The project required very tight timescales to meet regulation go live dates, whilst accurate and…
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Financial Services
February 14, 2017

TIER 1 GLOBAL INVESTMENT BANK | REGULATORY CHANGE

THE CHALLENGE As part of the derivatives reform programme this Tier 1 Investment Bank needed to develop and implement a client outreach strategy ahead of a number of upcoming compliance deadlines, for both Dodd Frank and EMIR regulations. To help meet these deadlines and overcome the associated operational and reputational risk, the…
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