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Gate One

Integration-culture
Latest NewsOur Views
March 31, 2017

INTEGRATION – CULTURE

Beyond the ‘fluffy stuff’: managing the people dimension of a complex integration Organisational structure and company culture remain some of the most challenging – and most neglected – areas to get right in an integration, merger or separation. This can cause significant organisational strain, not to mention the erosion of…
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Latest NewsNews
February 14, 2017

GATE ONE IS NOW ON THE DIGITAL OUTCOMES AND SPECIALISTS FRAMEWORK

Gate One is proud to announce that we are now providing specialist digital outcome services to organisations in the public sector, through the Digital Outcomes and Specialists framework. Don Shields, Digital Lead at Gate One, commenting on joining the framework said “We work with many organisations in the private sector,…
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Tourism & Travel
February 14, 2017

INDUSTRY LEADING TOUR OPERATOR | ORGANISATION, DESIGN AND IMPLEMENTATION

THE CHALLENGE 1. The remit of the Distribution and Online (D&O) function within our client’s organisation is to optimise the distribution and sales of holidays and ancillary products through its channels. With customers searching for and buying holidays more through digital channels, this represents a massive shift from the traditional…
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Retail
February 14, 2017

MAJOR HIGH STREET RETAILER | TRANSFORMATION, DEFINITION AND ROADMAP

THE CHALLENGE Our client is a major high street retailer in outdoor apparel. Faced with rapid changes in customer behaviours, the client has designed their entire organisational 5-year strategy around two clear digitally-enabled goals: understanding their customers and connecting their sales channels. To achieve their ambitious vision to grow by…
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Not for Profit
February 14, 2017

UK LOCAL HOUSING PROVIDER | ENTERPRISE MAPPING TO FOCUS VALUE DELIVERY

THE CHALLENGE Our client is a not for profit organisation, managing and maintaining a property stock of circa 9000 properties in South West London. As part of the clients Omnichannel Strategy vision, key enablers such a single view of customer data have been vital to drive the value from systems…
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Not for Profit
February 14, 2017

UK LOCAL HOUSING PROVIDER | CRM IMPLEMENTATION

THE CHALLENGE Our client is a not for profit organisation, managing and maintaining a property stock of circa 9000 properties in South West London. To significantly increase their CSI rating, and to shift 100% of all rent payments and booking repairs online by 2015,  our client sought to transform their service…
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power line
Public Sector
February 14, 2017

GOVERNMENT REGULATOR

THE CHALLENGE The client had recently set up a new Operational Performance function to help improve the efficiency and effectiveness of the way in which it carries out its core business activities. The Operational Performance function was looking to embed a culture of continuous improvement to be driven centrally but…
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Public SectorTransport
February 14, 2017

BUCKINGHAMSHIRE COUNTY COUNCIL | TRANSPORT PORTFOLIO REVIEW

THE CHALLENGE Our clients Transport Function is a partnership with an industry leading Engineering Firm, operating through an integrated services contract to provide passenger transport and all facets of road services, from routine maintenance to major capital schemes.  Faced with declining performance and customer satisfaction, the new Cabinet Member for Transportation commissioned…
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Public SectorTransport
February 14, 2017

GLOBAL TRANSPORT & INFRASTRUCTURE CONSULTANCY | SALES CAPABILITY DEVELOPMENT

THE CHALLENGE Our client is a global management consulting firm offering infrastructure advisory and consulting services to aviation, surface transport, infrastructure and government markets.  In an effort to increase  revenue through enhanced account management and  more targeted selling, our client sought to transform their sales capability to ensure their consultants…
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Not for ProfitPublic Sector
February 14, 2017

OUTSOURCED PROVIDER OF PEOPLE SERVICES TO GOVERNMENT | PROGRAMME PLANNING FOR MAJOR CONTRACTS

THE CHALLENGE As a leading provider of employability and other outsourced Government people services, our client required assistance in preparing for two major forthcoming contracts: 1. Work Programme Plus (WPP) was a major employability contract for returning people to work. The primary aim was to write a Programme Brief to…
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Financial Services
February 14, 2017

INDUSTRY LEADING TOUR OPERATOR | ORGANISATION, DESIGN AND IMPLEMENTATION

THE CHALLENGE The remit of the Distribution and Online (D&O) function within our client’s organisation is to optimise the distribution and sales of holidays and ancillary products through its channels. With customers searching for and buying holidays more through digital channels, this represents a massive shift from the traditional travel agent…
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Financial Services
February 14, 2017

FINANCIAL INFORMATION SERVICE PROVIDER | NEW PRODUCT DEVELOPMENT

THE CHALLENGE Our client was launching a strategically important new global regulatory and financial reporting product, using a group of global financial institutions as design partners to support design, development and testing of the application. The project required very tight timescales to meet regulation go live dates, whilst accurate and…
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Financial Services
February 14, 2017

TIER 1 GLOBAL INVESTMENT BANK | REGULATORY CHANGE

THE CHALLENGE As part of the derivatives reform programme this Tier 1 Investment Bank needed to develop and implement a client outreach strategy ahead of a number of upcoming compliance deadlines, for both Dodd Frank and EMIR regulations. To help meet these deadlines and overcome the associated operational and reputational risk, the…
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Latest NewsOur Views
December 19, 2016

THE VIRTUOUS CYCLE – COST SAVING YOUR WAY TO BETTER CUSTOMER ENGAGEMENT

Process improvement is as important as customer experience Over the last few years “Digital” has become synonymous with “Customer Centricity.” Too often digital initiatives only focus, some might say obsess, on “the customer experience” and the impact on customer engagement – via new channels, new market segments, new products or…
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Digital Santa
Latest NewsOur Views
December 14, 2016

A (DIGITAL) CHRISTMAS TALE: EXPLORING SOME SEASONAL INNOVATIONS FOR SANTA INC

As well as partridges, turtle doves and calling birds, Christmas typically heralds an influx of digital investment for businesses. Festive cheer and loosening purses compel bosses to seek a step-change in their sales and customer service platforms to take advantage of increased seasonal demand. However, the most archetypal Christmas enterprise…
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mHealth app
Our ViewsRecent post
November 11, 2016

An App a Day, Keeps the Doctor Away – The age of mobile health has finally arrived

When companies like Apple take a direct interest in how patients get care, including installing an app called ‘Health’ on your phone by default, you can be sure that mobile health, or ‘mHealth’, is no longer about niche experimentation. It’s ready for the big time. Longer lifespans mean higher expectations…
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Latest NewsOur Views
October 28, 2016

WHO’S SPENDING BRITAIN’S BILLIONS?

The public sector has a duty to ensure spending delivers value to the public. Austerity and the consequent ‘more for less’ agenda have left public sector organisations facing major efficiency and effectiveness challenges. In many cases, these public sector organisations are not well placed to meet the challenges alone. In…
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Latest NewsNews
October 21, 2016

UK Digital Experience and Amazon Growing Business Awards

Gate One have been shortlisted for the UK  Digital Experience and The Amazon Growing Business Awards. Created to recognise and reward outstanding achievement in experience across a variety of digital services sectors and disciplines, the UK Digital Experience awards showcase the organisations and the talented teams and individuals within them,…
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News
October 7, 2016

Oshun breakfast at WeWork

Sometimes, the best ideas come to you in the strangest of places. So it was that one of the Gate One team was struck by inspiration on the Northern line, not quite a stranger to innovation but certainly not the first place you would think to look for it. The…
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NewsRecent post
October 4, 2016

Gate One is now on the G-Cloud specialist digital services framework

Gate One is proud to announce that we are now providing specialist cloud services to organisations in the public sector, through the G-Cloud framework. “The Specialist Cloud Services agreement supports the Government’s policy to centrally manage the procurement of common goods and services through an integrated commercial function at the…
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